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ftanner
12-01-2020, 02:46 AM
I lost power to my house for a few minutes and when I restarted I have a new issue when trying to open the Mezzmo app on my "server".

I'm running Windows 10 and when I double click on the Mezzmo app to open it, it gets past the splash screen then throws up an error box that says, "Failed to Open the Destination File". Doesn't say what the file was or what the destination was or anything. My only option is to click the Ok button. When I do that, it closes down the Mezzmo app.

Any ideas?
Peter
12-01-2020, 08:54 AM
It appears to be an issue with the database. See this similar thread http://forum.conceiva.com/showthread.php/9320-quot-Failed-to-open-destination-file-quot. The database may be corrupted so if you have a backup of the database you can go to your database folder which is usually c:\users\<username>\appData\local\Conceiva\Mezzmo and replace the database with the backup. If you don't have a backup then you may have to delete the database and start with a new clean database, you can rename or delete the Mezzmo folder in the above location to do this.
ftanner
12-01-2020, 03:49 PM
I'm not so sure that it's the database.... The reason that I say this is that I can still browse out to and watch movies through the running Mezzmo service. It's just the "desktop app" that seems to have an issue.
Peter
12-01-2020, 05:10 PM
Possibly it will be permissions on the database if the server is running as a service. Check the permissions on the Mezzmo.db file or on the Mezzmo folder containing the database. You could also try running the Mezzmo application as administrator.
ftanner
12-02-2020, 02:00 AM
Possibly it will be permissions on the database if the server is running as a service. Check the permissions on the Mezzmo.db file or on the Mezzmo folder containing the database. You could also try running the Mezzmo application as administrator.

Nothing changed with that. It was all running fine and then I lost power to the box. When it came back up, this issue started.
Peter
12-02-2020, 09:41 AM
I tried to reproduce it by changing the permissions on the Mezzmo.db to deny and also by changing the permissions on the folder to deny but this did not produce the message that you see. We do not have this message defined anywhere in Mezzmo so it may be coming from a third party library. Can you please try downloading the Mezzmo installer and run it to repair the installation files to see if this helps?
ftanner
12-03-2020, 02:09 AM
I tried to reproduce it by changing the permissions on the Mezzmo.db to deny and also by changing the permissions on the folder to deny but this did not produce the message that you see. We do not have this message defined anywhere in Mezzmo so it may be coming from a third party library. Can you please try downloading the Mezzmo installer and run it to repair the installation files to see if this helps?

Same thing after the repair.
ftanner
12-03-2020, 02:12 AM
Don't know if this shows you anything useful, but this is what shows up i nthe Windows Application Event Log...

Log Name: Application
Source: Windows Error Reporting
Date: 12/2/2020 8:09:55 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Mezzmo.exe
P2: 6.0.6.0
P3: 5f5fff3b
P4: AutoUpdate.dll_unloaded
P5: 2.3.0.8
P6: 518b18a7
P7: c0000005
P8: 00082ba9
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 748.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQue ue\AppCrash_Mezzmo.exe_57bdf0edcfd5f999c75d5a29875 a70db6c732716_161e5bd8_76bb8efd-de7d-4842-82d9-54ce96923243

Analysis symbol:
Rechecking for solution: 0
Report Id: 4cf1406d-9123-4ac9-a321-2260733e6f7c
Report Status: 100
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-02T15:09:55.9670303Z" />
<EventRecordID>11054</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Mezzmo.exe</Data>
<Data>6.0.6.0</Data>
<Data>5f5fff3b</Data>
<Data>AutoUpdate.dll_unloaded</Data>
<Data>2.3.0.8</Data>
<Data>518b18a7</Data>
<Data>c0000005</Data>
<Data>00082ba9</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4 748.tmp.WERInternalMetadata.xml</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQue ue\AppCrash_Mezzmo.exe_57bdf0edcfd5f999c75d5a29875 a70db6c732716_161e5bd8_76bb8efd-de7d-4842-82d9-54ce96923243</Data>
<Data>
</Data>
<Data>0</Data>
<Data>4cf1406d-9123-4ac9-a321-2260733e6f7c</Data>
<Data>100</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>


This is one of many errors that show up at the same time.

There are two outright errors, rather than informational. They are as follows...

Log Name: Application
Source: Application Error
Date: 12/2/2020 8:09:43 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
Faulting module name: ntdll.dll, version: 10.0.19041.610, time stamp: 0xd49544eb
Exception code: 0xc00000fd
Fault offset: 0x00047d88
Faulting process id: 0x14ac
Faulting application start time: 0x01d6c8bcbdb79d87
Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c6dea515-0f56-4134-a80d-22c55de5acb0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-02T15:09:43.4511311Z" />
<EventRecordID>11010</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security />
</System>
<EventData>
<Data>Mezzmo.exe</Data>
<Data>6.0.6.0</Data>
<Data>5f5fff3b</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.610</Data>
<Data>d49544eb</Data>
<Data>c00000fd</Data>
<Data>00047d88</Data>
<Data>14ac</Data>
<Data>01d6c8bcbdb79d87</Data>
<Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>c6dea515-0f56-4134-a80d-22c55de5acb0</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 12/2/2020 8:09:47 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
Faulting module name: AutoUpdate.dll_unloaded, version: 2.3.0.8, time stamp: 0x518b18a7
Exception code: 0xc0000005
Fault offset: 0x00082ba9
Faulting process id: 0x14ac
Faulting application start time: 0x01d6c8bcbdb79d87
Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
Faulting module path: AutoUpdate.dll
Report Id: 4cf1406d-9123-4ac9-a321-2260733e6f7c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-02T15:09:47.4509371Z" />
<EventRecordID>11016</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security />
</System>
<EventData>
<Data>Mezzmo.exe</Data>
<Data>6.0.6.0</Data>
<Data>5f5fff3b</Data>
<Data>AutoUpdate.dll_unloaded</Data>
<Data>2.3.0.8</Data>
<Data>518b18a7</Data>
<Data>c0000005</Data>
<Data>00082ba9</Data>
<Data>14ac</Data>
<Data>01d6c8bcbdb79d87</Data>
<Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
<Data>AutoUpdate.dll</Data>
<Data>4cf1406d-9123-4ac9-a321-2260733e6f7c</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Peter
12-03-2020, 09:09 AM
It appears to be saying that it is crashing in the AutoUpdate.dll which is used to check for updates to Mezzmo. When I try to run Mezzmo this morning I am getting a similar issue to you where the app won't run, possibly due to the permissions changes I made yesterday because the log is showing:

1 - Dec 03 08:54:12.249 [ThreadID:2188] - (1606946052.249) - [00] - <00> - [2188] > InitInstance
2 - Dec 03 08:54:15.179 [ThreadID:2188] - (1606946055.179) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(AlbumArt);
3 - Dec 03 08:54:18.095 [ThreadID:2188] - (1606946058.095) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(ImageThumbnail);
4 - Dec 03 08:54:21.001 [ThreadID:2188] - (1606946061.001) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(VideoThumbnail);
5 - Dec 03 08:54:23.911 [ThreadID:2188] - (1606946063.911) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(StreamingStatus);
6 - Dec 03 08:54:26.837 [ThreadID:2188] - (1606946066.837) - [00] - <00> - [2188] DBE > SQLitePrepare error: 21 (unable to open database file) - PRAGMA table_info(Transcoding);

The permissions on these files was still set to deny access. Deleting them allowed Mezzmo to run, I would recommend enabling logging from the command line in Mezzmo http://www.mezzmo.com/wiki/doku.php?id=mezzmo_command_line_interface#logging_ 1 then see what is reported in the log.
ftanner
12-03-2020, 02:48 PM
Ok. I have the logs. I'm going to zip them up and send them to you.
ftanner
12-03-2020, 03:09 PM
I think I might be onto something here.

I think you guys may be experiencing some DNS issues. I cannot resolve www.conceiva.com from my DNS, Google's public DNS, nor Cloudflare's public DNS. I also tried my VPN provider and cannot resolve it either. Nor can I resolve mail.conceiva.com (I don't know if this is a legit name for your mail server).

Would the Autoupdate.DLL cause this issue if your DNS was having issues?

PS U:\> nslookup
Default Server: ad-net-dc01.home.mybellybutton.com
Address: 10.8.1.1

> server 8.8.4.4
DNS request timed out.
timeout was 2 seconds.
Default Server: [8.8.4.4]
Address: 8.8.4.4

> www.conceiva.com
Server: [8.8.4.4]
Address: 8.8.4.4

*** [8.8.4.4] can't find www.conceiva.com: Server failed
> server 8.8.8.8
Default Server: dns.google
Address: 8.8.8.8

> www.conceiva.com
Server: dns.google
Address: 8.8.8.8

*** dns.google can't find www.conceiva.com: Server failed
> server 1.1.1.1
Default Server: one.one.one.one
Address: 1.1.1.1

> www.conceiva.com
Server: one.one.one.one
Address: 1.1.1.1

*** one.one.one.one can't find www.conceiva.com: Server failed
>

Obviously, forum.conceiva.com resolves just fine.
Peter
12-04-2020, 04:21 PM
Yes we changed DNS and had some issues, they are resolved now. I could not see any problems in the log that would explain why Mezzmo is not running, there are no problems loading the database. Can you try uninstalling and re-installing?
jbinkley60
12-04-2020, 11:05 PM
Yes we changed DNS and had some issues, they are resolved now. I could not see any problems in the log that would explain why Mezzmo is not running, there are no problems loading the database. Can you try uninstalling and re-installing?

Peter,

Just an FYI, with the DNS change your old provider was sending out SERVFAIL messages with long TTLs. This means many clients and DNS servers will cache this DNS negative response and folks will likely continue experiencing issues getting to you until the TTLs expire or they flush their caches. I had to flush my DNS server caches to get back to your domain.


Jeff
ftanner
12-05-2020, 12:21 AM
Peter,

Just an FYI, with the DNS change your old provider was sending out SERVFAIL messages with long TTLs. This means many clients and DNS servers will cache this DNS negative response and folks will likely continue experiencing issues getting to you until the TTLs expire or they flush their caches. I had to flush my DNS server caches to get back to your domain.


Jeff

Luckily, I keep a very short TTL on my internal (to my home network) DNS servers. My next hop is a PiHole that I built myself, which then hops out to Google and Cloudflare, so I was "only" down for about 24 or 48 hours reaching Conceiva.
ftanner
12-05-2020, 12:22 AM
Yes we changed DNS and had some issues, they are resolved now. I could not see any problems in the log that would explain why Mezzmo is not running, there are no problems loading the database. Can you try uninstalling and re-installing?

Is there some way I can maintain my existing database doing this? I haven't had the chance to back it up in several weeks thanks to having to rebuild all of my playlists.
Peter
12-07-2020, 09:07 AM
Yes, when you uninstall you can choose to keep your existing Mezzmo library. There is a question in the uninstaller like 'Do you want to remove your Mezzmo library?'. You can also go to c:\users\<username>\appdata\local\Conceiva and make a copy of the Mezzmo folder to backup the database.
ftanner
12-08-2020, 07:41 AM
Yes, when you uninstall you can choose to keep your existing Mezzmo library. There is a question in the uninstaller like 'Do you want to remove your Mezzmo library?'. You can also go to c:\users\<username>\appdata\local\Conceiva and make a copy of the Mezzmo folder to backup the database.

So I uninstalled it.... However, because, when I installed it, I named the service something other than Mezzmo, when I did the uninstall, if failed to uninstall the service with an error message stating that it could not remove the service. So I had to manually delete it using 'sc delete servicename'.

I will post again once I have it re-installed and running. I just wanted to update with the uninstall error.
ftanner
12-08-2020, 07:47 AM
Re-installed. Same error message. It also complains that the service isn't registered.
ftanner
12-08-2020, 07:52 AM
I just noticed something interesting. When I went to install it, for whatever reason, it tried to access a drive that doesn't exist, but used to.

Log Name: Application
Source: MsiInstaller
Date: 12/7/2020 1:43:10 PM
Event ID: 11327
Task Category: None
Level: Error
Keywords: Classic
User: HOME\svc-mezzmo
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Product: Microsoft Visual C++ 2005 Redistributable -- Error 1327.Invalid Drive: Z:\
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11327</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-07T20:43:10.7898186Z" />
<EventRecordID>12802</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security UserID="S-1-5-21-1585342090-3466823785-1756429835-1112" />
</System>
<EventData>
<Data>Product: Microsoft Visual C++ 2005 Redistributable -- Error 1327.Invalid Drive: Z:\</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B41343946323439462D304339312D343937462D383644462D 4232353835453845373642377D</Binary>
</EventData>
</Event>


But I am also still getting these two errors in the Event Logs as well.

Log Name: Application
Source: Application Error
Date: 12/7/2020 1:46:37 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x5f641e44
Exception code: 0xc00000fd
Fault offset: 0x00047d88
Faulting process id: 0x27dc
Faulting application start time: 0x01d6ccd9ad7ef527
Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f11509df-ab85-481b-8f3e-22c1c989fbd7
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-07T20:46:37.0873371Z" />
<EventRecordID>12806</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security />
</System>
<EventData>
<Data>Mezzmo.exe</Data>
<Data>6.0.6.0</Data>
<Data>5f5fff3b</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.662</Data>
<Data>5f641e44</Data>
<Data>c00000fd</Data>
<Data>00047d88</Data>
<Data>27dc</Data>
<Data>01d6ccd9ad7ef527</Data>
<Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>f11509df-ab85-481b-8f3e-22c1c989fbd7</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 12/7/2020 1:46:40 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mp-vid-sa01.home.mybellybutton.com
Description:
Faulting application name: Mezzmo.exe, version: 6.0.6.0, time stamp: 0x5f5fff3b
Faulting module name: AutoUpdate.dll_unloaded, version: 2.3.0.8, time stamp: 0x518b18a7
Exception code: 0xc0000005
Fault offset: 0x00082ba9
Faulting process id: 0x27dc
Faulting application start time: 0x01d6ccd9ad7ef527
Faulting application path: D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe
Faulting module path: AutoUpdate.dll
Report Id: a3f83019-d123-40c7-b8b7-46d9747b4194
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-07T20:46:40.3226911Z" />
<EventRecordID>12810</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mp-vid-sa01.home.mybellybutton.com</Computer>
<Security />
</System>
<EventData>
<Data>Mezzmo.exe</Data>
<Data>6.0.6.0</Data>
<Data>5f5fff3b</Data>
<Data>AutoUpdate.dll_unloaded</Data>
<Data>2.3.0.8</Data>
<Data>518b18a7</Data>
<Data>c0000005</Data>
<Data>00082ba9</Data>
<Data>27dc</Data>
<Data>01d6ccd9ad7ef527</Data>
<Data>D:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe</Data>
<Data>AutoUpdate.dll</Data>
<Data>a3f83019-d123-40c7-b8b7-46d9747b4194</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
ftanner
12-08-2020, 08:11 AM
Ok. I've been fiddling around and have made some progress. I have it working now and the service registered and everything.

Important thing to note: If your Temp or TMP paths are bad in Advanced Properties for the system, it will cause that error message. I'd recommend putting a trap for that in the code.
ftanner
12-08-2020, 08:34 AM
Unfortunately, my folders are goobered up after getting it installed. For instance, entries that have multiple folders (for instance: Movies and 4k Movies) only shows one and there is no + next to it to add another.
Peter
12-08-2020, 08:50 AM
We will try to reproduce the problem with the tmp folder here to see if we can add some protection against it in the code. Can you please post a screenshot of the problem with the folders?
ftanner
12-08-2020, 01:26 PM
We will try to reproduce the problem with the tmp folder here to see if we can add some protection against it in the code. Can you please post a screenshot of the problem with the folders?

Update. The + won't show up when I try to create a new folder either.....1289
Peter
12-09-2020, 09:03 AM
Please go to the help menu and make sure Mezzmo is registered. The + to add multiple folders is a pro feature and will not be available in the free version.
ftanner
12-09-2020, 11:53 AM
Please go to the help menu and make sure Mezzmo is registered. The + to add multiple folders is a pro feature and will not be available in the free version.

Yep. That was it. Any way you could leave the registration information in the same place you're leaving the database information on an uninstall?

Everything is golden now.
Peter
12-09-2020, 02:46 PM
We will look into adding this to the uninstaller so that there is an option to keep the registration information.
ftanner
12-10-2020, 04:56 AM
We will look into adding this to the uninstaller so that there is an option to keep the registration information.

I appreciate your help.