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View Full Version : Vido stops on HR21



tb1342
01-11-2011, 01:53 AM
the WMV files are coded as 720p, they start to play on the Directv HR21 but choppy then just fails back to the menu after 1 minute or so..tested in WIndows media player and the stream is fine? I have Mezzmo running in a VM on windows 2008 with 4 cpu's assigned and 4GB ram..but I watched the resources and never fo about 50%..as well as it streams fine to a windows media PC...

Paul
01-11-2011, 08:52 AM
WMV files have to be transcoded for the HR21, so I suspect that transcoding is not fast enough. What's the actual hardware CPU that you have?

Can you please turn on logging (see this thread: http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) then try to play that file again and once it starts to stutter, stop the server and send the logs to support (at) conceiva (dot) com - we'll then know what's wrong for sure.

tb1342
01-11-2011, 09:10 AM
I have (2) quad core 2.33...The files are around 3Gig each..I can always convert them to something else..I just want to try and get the best balance of quality and performance..

Paul
01-11-2011, 09:24 AM
If you can send in the logs, we'll check out current transcoding speed and see if it's enough for smooth playback or not. It's also possible that suttering occurs because of a poor wireless signal, if you're on a wireless network (or if you have Wireless B/G for example and you're trying to stream a high-def movie over it). Is your network wired or wireless?

tb1342
01-11-2011, 09:29 AM
trying to get the logs..but it is a 0 byte file?..no wireless on a GigE wired network...seemw to play some smaller WMV9 files ok the bigger WMV8 files are not choopy anymore they just sop after 30 seconds..I will try some more to get the log files

tb1342
01-11-2011, 09:58 AM
If you can send in the logs, we'll check out current transcoding speed and see if it's enough for smooth playback or not. It's also possible that suttering occurs because of a poor wireless signal, if you're on a wireless network (or if you have Wireless B/G for example and you're trying to stream a high-def movie over it). Is your network wired or wireless?

Zip and sent..will try to capture one when it just goes back to the menu

Paul
01-11-2011, 10:10 AM
Thanks for the logs - we'll get back to you via e-mail.

tb1342
01-13-2011, 12:07 AM
Decided on AVI files instead of WMV and all isuues are gone...much easier and smaller