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View Full Version : Do you not want my money?



Domingo
02-27-2011, 12:10 AM
Well I've tried purchasing and keep getting stuck at the "Submit Order" button, I click it and nothing happens.

Maybe this is a hint of what I might be getting with Mezzmo?

Aaron407
02-27-2011, 02:10 AM
It may not be my place to defend Conceiva, but I think you're jumping to conclusions. There are various issues that can cause this type of problem, many of which can originate locally on your computer. If you're concerned that this issue may be indicative of the program's stability, they have a fully-functional 14 day trial for you to try before committing to it. If you read over the forum posts you'll see that Dennis is extremely helpful and seems to bend over backwards to help people out (even ones just using the trial), so it may be worthwhile sending him a PM noting your problem before suggesting to the rest of the world that the program may be a waste of money due to a completely unrelated problem.

/rant

Domingo
02-27-2011, 02:39 AM
I obviously already used the trial software and I'm quite familiar with how to pay for things online and things such as popup blockers and other things getting in the way. I also tried another browser, but why would I even have to if they have their act together. This is the first time I've had a problem paying for somthing so I doubt it has anything to do with my computer.

I also think it's telling that I've gotten no response from their support. Asside from you responding with an unnecessary "defense" of Conceiva, but if it makes you feel better sobeit. The "conclusion" I jumped to is the obvious one, Conceiva don't have their act together as far a online payment goes.

.... "waste of money" and do me a favour, don't mis quote me, I didn't say that and I don't think I suggested that.

Aaron407
02-27-2011, 03:25 AM
You stated a complaint regarding a Conceiva system, then followed with "Maybe this is a hint of what I might be getting with Mezzmo?", which is indeed suggesting that you believe it may not be worth the purchase and want others to be aware of the fact. Yes, I did not directly quote you, but you are definitely projecting this sentiment, even if you want to argue the semantics of it. However, a reasonable, professional approach to the situation would not be to negatively judge the company and its system on a public forum, but in this case the lack of response by their support group seems rather fitting. If this payment problem was a common issue you'd likely see a "sticky" thread in the forum, whereas the fact that it does not exist suggests your problem is isolated and would normally have been given due consideration had you been polite and courteous about it. Anyway, I'm done arguing with you, good luck with your problem.

Domingo
02-27-2011, 03:59 AM
Well I'm glad you done arguing about something that didn't concern you and something that you offered zero help to resolve.

Frankly, you remind me of a typical "fanboy". You read a complaint and quickly offer nonsense about how it's not the software or the hardware but rather an operator problem.

suprdave
02-28-2011, 06:08 AM
He replied the way he did because you're acting like spoiled brat with your post.

Submit an email to customer support or sales instead of complaining on the forums about your browser problems. Form works for me.

Domingo
02-28-2011, 06:29 AM
Spoiled brat?...Ok then, Douche bag, I did that already, I got no response so I thought maybe I would get one here from THEM not the resident mindless cult fanboy. Let me guess, you guys own Apple's also?

Regardless, I've moved on to Tversity, they have their act together and liked my money.

Paul
02-28-2011, 08:00 AM
Sorry for the negative purchase experience you had, but actually Conceiva does not handle payment processing at all - this is passed on to a well-known company (eSellerate). So, any issues with purchase pages are actually not because of something not working here, but rather a glitch in eSellerate's system. Yes, you may argue that we could handle payment processing ourselves, but that's a whole different issue.

Also, the office is closed on the weekends and that's why you didn't get a reply sooner.

There's no reason to offend other forums members though by calling them names and such. I perfectly understand that you can feel frustrated and this may lead to some things being said in the heat of the moment, but you've done it twice already. In any case, if you'd like us to look into the purchase page issue let me know.

Domingo
02-28-2011, 10:25 AM
Finally a serious post. No need to check for me anymore but I suggest you check if all is working with "eSellerate" or you may not be getting any purchases. I couldn't make a purchase through paypal. I didn't try with my CC but if both are down, you're losing sales. If I end up not liking tversity then I'll try to purchase it again but right now for my simple viewing Tversity is working well enough.

I didn't come here to offend anyone, including Mezzmo. I did after all want to purchase it so I saw value in it for the short while that a used it and you're right I was frustrated but if you notice, I responded to pointless and hardly what I'd call polite posts.

Good luck with your software, hopfully you'll add some new features to it in the future in which case I'll try to purchase again.

Paul
02-28-2011, 10:32 AM
On a rare occassion we did have people tell us about the purchase page not working, but usually after retrying in a few minutes it was up and running again. Sometimes eSellerate has "maintenance" periods during which they can potentially turn off their services.

Thank you - we are always working on improving Mezzmo and we update it regularly with new featues and fixes.

bigdog
02-28-2011, 11:08 AM
I recall the problem was to "check" a box that caused me a problem when I purchased Mezzmo

My suggestion was to set the box with a default "checked" box.

RMerlin
03-01-2011, 04:18 PM
Conceiva being based in Australia, their tech support can often be 12 hours behind the American and European customers. But my personal experience after about a year using their product is they always replied within 24 hours to any support request (or, within a few hours if I happened to send a support request during the Australian business hours). I can't say the same thing about every other products I have registered in the past.

This isn't about "fanboi reactions", just sharing personal experiences, like you have done. Since you posted in a public forum, I assume you wanted people to answer with their personal experiences as well...

Interestingly enough, what drove me away from a competitive product into Mezzmo was exactly the opposite situation: that other product was getting zero support from its author for nearly a year. Even forum mods of that software were unsure if its author was still working on the product or not.

captainham
03-02-2011, 07:02 AM
.... "waste of money" and do me a favour, don't mis quote me, I didn't say that and I don't think I suggested that.

For what's it worth, I think you're a complete and total muppet.

I'm rather glad you didn't buy Mezzmo as hopefully it means you'll take your happy little demeanour elsewhere.