PDA

View Full Version : Version update to 2.2 and now can't see Samsung C Class TV



Jinglis
03-19-2011, 03:25 PM
HI There,

Did have a look and didn't find any fixes for this but recently I have updated to the new version and now TV can't see the Mezzmo instance. I have removed it and it would not automatically find the device either. After I added it manually with IP and Type the TV saw the server instance then dropped it 5 minutes later.

I then installed and reinstalled the new version with the same issue. No TV found or when added manually won't come up as a server on the TV.

All is ok with the network, firewall etc.

Never had a issue with the previous version and now I can't go back as I can't find the old version install package.

Any thoughts related to this would be very much appreciated.

Regards,

James

Paul
03-21-2011, 09:22 AM
Hi James,

I am not aware of any existing issue with connectivity in the latest version - it should work exactly the same as the previous one. Can you please turn your TV off, then turn on logging (see this thread: http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging), then turn the TV back on and try to connect to Mezzmo. After that fails, please stop the server and send the logs to support (at) conceiva (dot) com

Jinglis
03-21-2011, 11:14 AM
Hi Dennis,

Thank you for the follow up,
I will try that this evening and forward to the support address as required.