View Full Version : Latest Patch - Sa msung C will no longer support previously played files...

04-28-2011, 06:49 AM
Great. Now loads of my films are no longer playable due to a patch that I installed. Was fine before. At least I now have the option to pick up at the point that I stopped on the few films I can watch.

This business of media servers is flakey to say the least.

Also, some files that played completely fine before are now stopping every 30 seconds and "loading" so I can watch the next 30 seconds. They were totally playable before too.

And while we're on the subject, pictures taken with my new camera aren't supported either. How's that? I bought this software because it was supposed to re-encode on the fly... doesn't seem to do that with JPEG's though. Surely a picture file format is either supported or it isn't.

The reason I payed for this was so it was supported and I could get the benefit of updates in the tech. I could have just picked up a copy of out of date version for nothing that would have worked better than I have now.

I've done nothing to the PC it runs on other than installed a patch because I happened to be on the phone at the time and I was reading the news on the web. Usually I just boot it up and walk away, don't even turn the monitor on ...so it's not
user input error.

A real shame as I has recommended this to a few people before now.

04-28-2011, 08:40 AM
Sorry for your troubles. Can you contact us at support [at] conceiva [dot] com, and we'll get you back up and running. We will need to see a set of log files for the files that no longer play. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and try streaming the problem files. Once they fail, stop your Mezzmo server and zip up all the log files and send them to us.

Also, send us the FFmpeg information on those problem files. Right-click on the file in Mezzmo and click 'Get FFMpeg Information'. Copy and paste the info into the email you are sending to us.

Also, send us one of the digital camera photos that do not display.