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View Full Version : LG BD670 Display, Connection and playback issues.



Slyck
06-28-2011, 10:20 AM
I have two LG BD 670 certified DLNA Blu-Ray players. One in my living room, hooked up to my Sony KDL-EX720 and the other in my bed room to my Vizio XVT. The one in my living room is connected to my DIR-655 router via an ethernet cable. and the one in my bed room is connected wirelessly. A couple of issues:

1) Connection:
a) Mezzmo did not even detect my wirelessly connected Blu-Ray, I had to create a manual profile.
b) Also had to downgrade the connection from a N to a G connection to avoid serious stuttering issues during playback. (ironic since the g is a slower connection)
c) Mezzmo routinely loses connection, on both the wired and wireless and I have to refresh it constantly. The PC and server and running the whole time (no sleep mode etc).

I know that someone on the forum has the same issue and Dennis seemed to have figured out that it was a profile issue. Could you please email me the fixed new profile.

2) Display:
a) Mezzmo does not display any of my music files or photos although I can see them on my PC via mezzmo. I have double checked the folder settings and I can going through the right menu on the LG player. Any ideas? My Sony is DLNA capable and has no problem seeing the music or photos.

Hoping to hear from you soon.

Cheers,
Slyck

Paul
06-28-2011, 10:39 AM
If a device wasn't detected by Mezzmo automatically, then that's the first issue I'd look at. Creating a manual profile will not work properly in most cases (because it wasn't detected, it means some communications were blocked and a manual profile will have same issues).

Did you go through this post: http://forum.conceiva.com/showthread.php/1183-FAQ-Cannot-see-Mezzmo-on-your-DLNA-device to see if any of those apply in your case? If you haven't, please do that first, then delete the manual profile you've created and restart the server. See if it picks up the wireless BDP on its own or not.

Also, can you please confirm that you're using the latest released Mezzmo v2.3.2?

Regarding not seeing files - please turn on logging (see this thread: http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging), then try browsing one of those folders and once no files come up, stop the server and send the logs to support (at) conceiva (dot) com and we'll take a look.

Slyck
06-28-2011, 10:44 AM
Yes, I am running 2.3.2.

My router has UPNP turned on, but it does not seem to cause issues with the wired connection so why the issue only when connected wirelessly (exact same player)? None of the others apply.

Interestingly enough, apart from having to refresh to display the server, the manual profile streams 1080p video wirelessly without issues.

I'll turn on logging and mail the required data to you.

Cheers,
Slyck

Paul
06-28-2011, 10:45 AM
Yes, perhaps the logs will show us what's happening better.

Slyck
06-28-2011, 10:54 AM
Deleted as requested.

Paul
06-28-2011, 10:56 AM
Please do not post logs here, just zip them up and send to support (at) conceiva (dot) com. Thanks :)

Slyck
06-28-2011, 10:56 AM
Is this what you were looking for? Also emailed it. I had nothing under the mezzmo server folder.

Paul
06-28-2011, 10:58 AM
Did you restart the server? We need the files from MezzmoMediaServer.exe folder.

Slyck
06-28-2011, 10:59 AM
yes I did. or atleast I thought I did. Let me try again. :/

Paul
06-28-2011, 11:00 AM
If you use the View Log Files button in the Options dialog, does it show two folders? If it does, go in to MezzmoMediaServer.exe folder and see if there's a "Logging" file there. If there is, then logging is turned on and you need to restart the server, if there isn't, then logging didn't get turned on.

Slyck
06-28-2011, 11:08 AM
Restarted. Captured and sent. Please let me know what's going on.

Cheers,
Slyck.

Paul
06-28-2011, 11:09 AM
Thanks - someone will get back to you via e-mail.

Slyck
06-28-2011, 11:13 AM
Thanks. :)

Slyck
06-29-2011, 12:31 AM
Dennis,

I am a little disappointed in the kind of answers and knee jerk responses to my issue compared to the responses I've seen you give on this board. I feel like the person hasn't even taken the time to go though everything I listed before he responded. I don't mind a short term work around till the next update, but I would like a meaningful long term solution or at least a thorough analysis of the problem.

Cheers,
Shyam

Paul
06-29-2011, 08:48 AM
Sorry Shyam, who replied to you? I'll check up on your issue - can you please PM me your e-mail or support ID number so that I can find it?

Slyck
06-29-2011, 09:53 AM
Just PM'd you sir.

Paul
06-29-2011, 09:54 AM
Thanks - I'll get back to you shortly.

Slyck
06-30-2011, 10:52 AM
Please check your email. I tested the new profile. Bad news. :(

Paul
06-30-2011, 10:53 AM
Usually it means "work in progress" :) I'll reply via e-mail.

Slyck
06-30-2011, 11:17 AM
Just sent you the new log with some extra info. :) Hope it helps.

Slyck
07-04-2011, 10:47 AM
Dennis,
Sent you a PM and replied to the support email with a new log. Problems still persist. :/

Slyck

Paul
07-04-2011, 10:51 AM
Haven't received your new logs yet. I'll reply via e-mail once they get here and I have a chance to go through them.

Slyck
07-04-2011, 10:52 AM
I sent em like 10 hours ago? Hmm.. Gmail says they were sent.

Paul
07-04-2011, 10:54 AM
I don't see them in our queue anywhere. Were they larger than 10 megabytes (zipped up)? If they were, then it's likely that they'll be rejected, and in that case, please upload them to www.megaupload.com or a similar site.

Slyck
07-04-2011, 10:56 AM
Ah..yes, 17MB. I resend em, split up. I wasn't aware of the 10MB limit.

Slyck
07-04-2011, 11:06 AM
Sent em as a two part rar archive in two different emails.

Ctibor
07-18-2011, 07:35 AM
Have you found a solution to this problem? I seem to be having the same problem with my BD670.

Paul
07-18-2011, 10:07 AM
Have you found a solution to this problem? I seem to be having the same problem with my BD670.
I've replied to you via e-mail - see if that new profile works better and if it doesn't, we'll continue working via e-mail on getting it to work properly.

Ctibor
08-26-2011, 05:56 AM
I was able to resolve the problem by replacing my Belkin router with a Linksys E4200. Must be an incompatibility between the BDP and the Belkin N+ router.

Paul
08-26-2011, 09:16 AM
Great to hear you are up and running now. Thanks for sharing your solution for other Mezzmo users.