Samsung Blu Ray sound problems after update

[blastman]

Hi chaps,

I have a Samsung blu Ray player (C5550) and I'm using profile Samsung HTS.

Ever since the last update (which I did on the weekend) the sound seems all screwed up when playing films. A file that worked perfectly on Thursday of last week, now only plays the music and not the voices for a about a minute, then the voices kick in, but only for one charter. then they stop and we're left with only the music again.

Any ideas on how to correct this?

I take it the profile needs changing or something.

thanks.

[Paul]

Is there any particular reason why you are using the HTS profile? Please try the "Samsung BDP" device profile and see if that fixes this issue.

If it doesn't, please delete your transcoded files, then enable logging (see this thread: http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging), then try playing one of those failing files again and once the sound gets distorted, stop the server and send in the logs to support.

[blastman]

I've changed the profile and done as suggested but still no go.

I've captured the logs and emailed them to the support email address.

Thanks

[Paul]

Ok, we'll get back to you via e-mail.