Unable to Browse Photos [Archive] - Conceiva Software Forums

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Max_Mose

11-27-2011, 09:41 AM

I have a Panasonic TX-P50G20. It only seems to be able to view pictures which have been reduced in size. Ones straight from my camera which are 3008 x 2000 cannot be viewed. Is there a patch to resolve this?
Thanks

Paul

11-28-2011, 10:04 AM

Do you get any specific error from the TV? Please check that the photos are not progressive jpeg.

If you wish, please send one such photo to support and we'll test it here.

Max_Mose

11-28-2011, 10:18 AM

Dennis, thanks. I get the mess "Fine not supported". I am not sure how to check if it is a "progressive" jpeg. I have just emailed a sample jpeg for you to try.

Thanks

Paul

11-28-2011, 10:29 AM

Thanks for the file - I'll get back to you via e-mail.

Paul

11-28-2011, 02:54 PM

We just responded to you via e-mail as well. Panasonic Plasma/LCD TVs do not support progressive JPEGs. Make sure when you save your images that you do not choose progressive as the compression option. Check your image editor help for more information how to do this. We loaded your photo into an image editor (Adobe Photoshop) and saved it with no progressive compression and the photo displayed perfectly on our Panasonic TVs here.