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View Full Version : can't install recent version, can't uninstall older version



bilze
01-07-2012, 03:07 AM
Hi,

I was on the 15 day trial, but didn't have time to use it, though it installed fine. Then I got an extension to use it, and saw there was a more recent version. I tried uninstalling the previous one, and nothing happened. Install shield just hung. So I deleted the program folder and disabled the service, and did a registry clean, then tried to reinstall -- the installer hangs again. I'd like to try your software, but this is pretty frustrating -- can you help? I'm running Win7-64...
Thanks

Paul
01-09-2012, 10:17 AM
Do you get any screen from the installer at all? Can you please send a screenshot of the last screen you get to support?

Are you running the installer as an admin or a limited user?