Samsung HTS 5500 - problems playing .mkv file

[odoyl]

I have been using Mezzmo for a long time without any problems. I have recently tried to play an .mkv file (which I have had no problems playing other mkv files in the past) and it will not play it. I have a Samsung HTS 5500 and using Mezzmo 2.5. I am using the Samsung HTS profile. The video properties are as follows:

Format : Matroska
Format version : Version 2
File size : 2.18 GiB
Duration : 1h 30mn
Overall bit rate : 3 457 Kbps
Writing application : mkvmerge v4.8.0 ('I Got The...') built on May 24 2011 03:12:58
Writing library : libebml v1.2.0 + libmatroska v1.1.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 30mn
Bit rate : 2 816 Kbps
Width : 1 280 pixels
Height : 544 pixels
Display aspect ratio : 2.35:1
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.169
Stream size : 1.74 GiB (79%)
Title : Video
Writing library : x264 core 118 r2085 8a62835

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Muxing mode : Header stripping
Codec ID : A_AC3
Duration : 1h 30mn
Bit rate mode : Constant
Bit rate : 640 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 414 MiB (19%)

Can anyone provide some advice or a fix for this? Thanks in advance.

[Paul]

It's possible that the device's firmware player cannot handle this particular file's encoding.

If you have Samsung's software installed, can you try playing this file using that and see if that works?

Also, try to force-transcode this file using the pre-transcoding dialog and see if that gets it going.