Mezzmo 2.5 -> 2.6 -> 2.6.1 upgrades crashing.

[freebird614]

I installed 2.5 literally about a week ago, and was so impressed I bought it and Download Studio. Got an automated update to 2.6, and started to have frequent crashes. Then 2.6.1 was released, and again I upgrade, but the crashes seemed to get worse. Uninstalled and did a fresh install, no luck it crashed while scanning my video and audio folders.

I sent my crash files in, but wondering if anyone else is having similar issues...?

[KGriff]

Freebird614 - yes I am having same issues. I installed Mezzmo v2.61 on a windows7 x64 PC as an upgrade to v2.5 - initially it ran slow and user tasks appeared to come to a standstill during the scanning of folders. Then when all was up and running the mezzmo server just stopped for no apparent reason and now it keeps stopping from time to time. When I open up the software I get the error dialogue box which allows me to browse to the zipped crash-dump files and I have sent those off to conceiva support. I also installed Mezzmo v2.61 completely fresh install on another windows 7 PC x64 (my daughters PC) and exactly the same thing happens the server keeps stopping from time to time. Again I have sent off the crash dump files and waiting now to see if there is a patch released.

I did not have any of theses issues with v 2.5 so i guess it is the latest software perhaps running on windows 7 64 bit that is causing the issue but I do not have any other version of Windows that I can try (i.e. 32 bit edition) - just waiting to see what conceiva support say in the next few days.

[steve+t429]

Crashing for me too within a few seconds of starting Media Server - Windows Home Server 1.0 (based on Windows Server 2003) with AMD processor, so not just a Win7 or Intel issue :-(.

[freebird614]

I am going to try to find the 2.5 I originally downloaded, but fear I have overlaid it with 2.6.1 ... my bad. Hopefully if no quick fix is made available 2.5 will be posted out so users can download and re-install it.

[Paul]

Several users have reported Mezzmo server v2.6.1 crashing at start up. If this is happening to you, please send us your crash dumps to support [at] concieva [dot] com. We are looking into this now and will supply a patch for you to test.

[KGriff]

Paul ... In your post above you ask us to send emails to support [at] conceiva [dot] com ... I posted my crash dumps to you over the weekend, but received the following email today (I have left the email address as is, for you to see but you may want to alter this post later)

It appears my email may have been deferred or delayed by your mail server... If you do not get my mail can you also send me the mezzmo patch as my v2.61 of mezzmo also has the issue where the server randomly crashes/stops from time to time. Hopefully my email will get through eventually.

My email address is ken[at]ken-griffiths[dot]co[dot]uk

Thanks

Pasted response from email:

*************************************************
***** *****THIS IS A WARNING MESSAGE ONLY *******
***** *YOU DO NOT NEED TO RESEND YOUR MESSAGE ***
*************************************************

The original message was received at Sat, 19 May 2012 12:26:55 +0100
from localhost.localdomain [127.0.0.1]

**----- Transcript of session follows -----
<support@conceiva.com>... Deferred: Connection timed out with conceiva.dynns.com.
Warning: message still undelivered after 1 day
Will keep trying until message is 3 days old
Reporting-MTA: dns; asmtp5.iomartmail.com Arrival-Date: Sat, 19 May 2012 12:26:55 +0100 Final-Recipient: RFC822; support@conceiva.com Action: delayed Status: 4.4.1 Remote-MTA: DNS; conceiva.dynns.com Last-Attempt-Date: Sun, 20 May 2012 12:48:22 +0100 Will-Retry-Until: Tue, 22 May 2012 12:26:55 +0100 Return-Path: Received: from asmtp5.iomartmail.com (localhost.localdomain [127.0.0.1]) by asmtp5.iomartmail.com (8.13.8/8.13.8) with ESMTP id q4JBQtXJ000637 for ; Sat, 19 May 2012 12:26:55 +0100 Received: from KenCom (cpc8-sutt4-2-0-cust238.perr.cable.virginmedia.com [94.173.180.239]) (authenticated bits=0) by asmtp5.iomartmail.com (8.13.8/8.13.8) with ESMTP id q4JBQbmI000554 for ; Sat, 19 May 2012 12:26:37 +0100 From: "Ken Griffiths" To: Subject: Problems with latest version of Mezzmo v 2.61 Date: Sat, 19 May 2012 12:26:38 +0100 Message-ID: <000001cd35b2$423edfc0$c6bc9f40$@ken-griffiths.co.uk> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_0001_01CD35BA.A403E400" X-Mailer: Microsoft Outlook 14.0 Thread-Index: Ac01sgm0JVLC6oQ/Rea02RhqOZkAeg== Content-Language: en-gb

[Paul]

Ken: We just sent you an email with a patch to try. Let us know how it goes.

If any other users are having troubles with Mezzmo v2.6.1, please contact us at support [at] conceiva [dot] com and we can provide a patch that should get you up and running. If feedback from users testing this patch is positive, then we will release a minor update for all users.

[KGriff]

Ken: We just sent you an email with a patch to try. Let us know how it goes.

If any other users are having troubles with Mezzmo v2.6.1, please contact us at support [at] conceiva [dot] com and we can provide a patch that should get you up and running. If feedback from users testing this patch is positive, then we will release a minor update for all users.

Thanks, I have received the email and just applied the patch. Will report back in due course. Thanks for the support.

[lfairbank]

Ken: We just sent you an email with a patch to try. Let us know how it goes.

If any other users are having troubles with Mezzmo v2.6.1, please contact us at support [at] conceiva [dot] com and we can provide a patch that should get you up and running. If feedback from users testing this patch is positive, then we will release a minor update for all users.

I am having this issue too, very frustrating. A patch would be much appreciated. Thanks

[KGriff]

Ken: We just sent you an email with a patch to try. Let us know how it goes.

If any other users are having troubles with Mezzmo v2.6.1, please contact us at support [at] conceiva [dot] com and we can provide a patch that should get you up and running. If feedback from users testing this patch is positive, then we will release a minor update for all users.

I have installed the patch v2.6.1.1 you sent me, but a few moments ago the mezzmo server crashed whilst running a “user task” to maintain/update the MUSIC branch of my library. I am unable to email you the complete crash dump zip file as it is too large (32 meg), but I have emailed the error log and screenshot image from within the zip file. The crash.dmp file is 116meg unzipped?

I may have to ftp the file to you as the email system limits will not accept a 32 meg file.

[Paul]

Thanks for the follow-up, Ken. We have received your email & that information has helped. If you could put the zipped 32MB file on an filesharing site or an FTP site, that would be great. It will help us pinpoint the reason for the crash you are getting.

[Paul]

I am having this issue too, very frustrating. A patch would be much appreciated. Thanks

Sorry for your frustrations. Please contact us at support [at] conceiva [dot] com and we'll send you the patch.

[KGriff]

Sorry for your frustrations. Please contact us at support [at] conceiva [dot] com and we'll send you the patch.

I have posted my crash dump files on dropbox and sent Peter the links via email. It appears that I have a 'rogue' music file that is causing a divide by 0 issue and so I am checking my music files which are in an archive. Anyhow the patch sent out by support appears to have worked for me and the random crashes/stops of the mezzmo server appear to have been resolved. I will continue to do some more testing today to see if any other issues occur.

I have had minor trouble with the Sony Bravia KDL profile not quite syncing audio/video correctly with avi movies, but this is only occasionally and the problem also existed in v2.5 of mezzmo. I have posted the issue before and it is more than likely to be a firmware issue with the Sony TV KDL-40EX503. Again I have not thoroughly tested this and it is such a random event that it is difficult to reproduce. A stop/start of the movie re-syncs the audio/video and often sorts it for the remainder of the movie.

[Paul]

Thanks for updating us. Let us know if any problems arise with the patch.