Samsung BD-C6500 Issues

[mark11]

With the recent issues with the last few versions of Mezzmo, I have begun to really test content/streaming on my Samsung BD-C6500. Regardless of version, (all the 2.6.X) seems to cause skipping issues on some file formats. Unfortunately, I do not know when these files last played correctly. I generally use the Samsung BDP 3D profile even though it is not 3D. Sometimes I have tried the Samsung BDP. Both offer similar skipping results. Also, the BDP 3D profile offers no MP4 support at all. I am wireless but the machine is fairly close to my router with a good connection. Can you help before I decide to dump this machine?

Below are the few sample files

Thanks

Sample 1
ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
built on May 15 2012 12:57:14 with gcc 4.6.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
libavutil 51. 51.100 / 51. 51.100
libavcodec 54. 21.101 / 54. 21.101
libavformat 54. 5.100 / 54. 5.100
libavdevice 53. 4.100 / 53. 4.100
libavfilter 2. 73.100 / 2. 73.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 11.100 / 0. 11.100
Input #0, matroska,webm, from 'XXXXXXXXXX.mkv':
Metadata:
ENCODER : Lavf54.6.100
Duration: 00:42:38.10, start: 0.000000, bitrate: 2879 kb/s
Stream #0:0: Video: h264 (High), yuv420p, 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), s16, 384 kb/s (default)
At least one output file must be specified


---> DB Level Info: 41, 100
---> Frame rate: 23.98
---> Aspect ratio: 16:9

Sample 2
ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
built on May 15 2012 12:57:14 with gcc 4.6.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
libavutil 51. 51.100 / 51. 51.100
libavcodec 54. 21.101 / 54. 21.101
libavformat 54. 5.100 / 54. 5.100
libavdevice 53. 4.100 / 53. 4.100
libavfilter 2. 73.100 / 2. 73.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 11.100 / 0. 11.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'XXXXXXXXXX.mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isom
creation_time : 2012-07-31 02:04:46
Duration: 00:42:38.46, start: 0.000000, bitrate: 943 kb/s
Stream #0:0(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 120 kb/s
Metadata:
creation_time : 2012-07-31 02:04:46
handler_name : GPAC ISO Audio Handler
Stream #0:1(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x404, 819 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc
Metadata:
creation_time : 2012-07-31 01:18:58
handler_name : GPAC ISO Video Handler
At least one output file must be specified


---> DB Level Info: 31, 100
---> Frame rate: 23.98
---> Aspect ratio:

Sample 3
ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
built on May 15 2012 12:57:14 with gcc 4.6.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
libavutil 51. 51.100 / 51. 51.100
libavcodec 54. 21.101 / 54. 21.101
libavformat 54. 5.100 / 54. 5.100
libavdevice 53. 4.100 / 53. 4.100
libavfilter 2. 73.100 / 2. 73.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 11.100 / 0. 11.100
Input #0, matroska,webm, from 'XXXXXXXXXXXXXX.mkv':
Duration: 00:44:59.04, start: 0.000000, bitrate: 1859 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p, 720x416 [SAR 1:1 DAR 45:26], 25 fps, 25 tbr, 1k tbn, 180k tbc (default)
Stream #0:1: Audio: ac3, 48000 Hz, stereo, s16, 160 kb/s (default)
At least one output file must be specified


---> DB Level Info: 30, 100
---> Frame rate: 25.00
---> Aspect ratio: 45:26

[JGraff]

I have a Samsung BD6500 and am using Mezzmo 2.5. Everything works as advertised using my mp4 videos with transcoding disabled. I use the Samsung BDP profile. I do have an ethernet connection.

[mark11]

I have a Samsung BD6500 and am using Mezzmo 2.5. Everything works as advertised using my mp4 videos with transcoding disabled. I use the Samsung BDP profile. I do have an ethernet connection.

UPDATE
Turned off transcoding and the skip problem goes away for either the Samsung BDP 3D or Samsung BDP profile. However, mp4 is not supported by the Samsung BDP 3D profile. And mkv is not supported by the Samsung BDP profile. I have both types of video files. Can I get a profile that plays both along with everything else?

I can try to use a Vulcan mind meld on the two profiles if I have to myself. Hopefully, I don't need too. LOL...

[Paul]

Can I get a profile that plays both along with everything else?

Sure - contact us at support [at] conceiva [dot] com.

[mark11]

Sure - contact us at support [at] conceiva [dot] com.

First, thanks for the new profile - Samsung BDP (MKV). The added MKV support works but playback is not smooth. It chops at some points on most videos. Not understanding how this works, could I try a Samsung BDP 3D with added MP4 support?

Also, add me on to the disconnect issue as well. 10-20 minutes in to a video on this device, Mezzmo disconnects.

[Paul]

Hi mark11,

We'll check the difference between the Samsung BDP and Samsung BDP 3D and send you an updated device profile to try.

We're looking into the disconnect issue now. We're trying to reproduce it with our Samsung Blu-ray player. I'll post back when we have a fix.

[mark11]

Hi mark11,

We'll check the difference between the Samsung BDP and Samsung BDP 3D and send you an updated device profile to try.

We're looking into the disconnect issue now. We're trying to reproduce it with our Samsung Blu-ray player. I'll post back when we have a fix.

Thanks guys. It is the product and support that makes you guys the best... Can't wait to try it out.

BTW - I swapped around devices I own just to further rule out network issues. My Sony SMP N200 plays everything - no issues - where the Samsung BD-C6500 is located.

[Paul]

Thanks for the confirmation on the disconnect. We're testing it now with our Samsung BDP & hopefully we can reproduce the disconnect so we can fix it.

[Paul]

Hi mark11,

We think we may have found the problem with regards the random disconnects. To confirm this, can you turn on logging and see if you can reproduce a disconnect with your Samsung BDP? Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart Mezzmo server. Then, connect to Mezzmo using your Samsung BDP. Stream a video file as you normally do and, when it disconnects, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and send them to us at support [at] conceiva [dot] com.

(If you cannot reproduce the disconnect problem when logging in Mezzmo is turned on, let us know since this matches BeFi's experience.)

[mark11]

Hi mark11,

We think we may have found the problem with regards the random disconnects. To confirm this, can you turn on logging and see if you can reproduce a disconnect with your Samsung BDP? Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart Mezzmo server. Then, connect to Mezzmo using your Samsung BDP. Stream a video file as you normally do and, when it disconnects, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and send them to us at support [at] conceiva [dot] com.

(If you cannot reproduce the disconnect problem when logging in Mezzmo is turned on, let us know since this matches BeFi's experience.)

I will try... I will not have a chance until later in the day. I will send it then.

[mark11]

I will try... I will not have a chance until later in the day. I will send it then.

Logs are sent.

[Paul]

Many thanks, mark11. We'll analyze them now & report back.

[mark11]

Many thanks, mark11. We'll analyze them now & report back.

Did you get what you needed? I would be happy grab more logs for different scenarios. I would be happy to test fixes too.

[Paul]

Hi mark11,

We're still working through your logs & testing various scenarios here to reproduce the problem. One thing we do see is that your router is broadcasting UPnP over your home network. Please go to your router's settings and turn off anything to do with UPnP. Reboot your router after making any changes. Then try streaming to your Samsung BDP again and let us know if any better.

[mark11]

Hi mark11,

We're still working through your logs & testing various scenarios here to reproduce the problem. One thing we do see is that your router is broadcasting UPnP over your home network. Please go to your router's settings and turn off anything to do with UPnP. Reboot your router after making any changes. Then try streaming to your Samsung BDP again and let us know if any better.

Interesting... I will definitely try it and let you know

Why the conflict? I thought DNLA was a flavor of UPnP?

[mark11]

I turned off UPnP. Still bad playback, still as bad as before.

[Paul]

Many thanks for trying this, mark11. We're continuing our testing here. I'll report back once we have found the issue.

[mark11]

Many thanks for trying this, mark11. We're continuing our testing here. I'll report back once we have found the issue.

Anything yet?

[Paul]

Hi mark11,

We've been streaming to our two Samsung BDP models with a variety of video files non-stop for the past 3-4 days and no disconnects occurred. We have changed a few things in Mezzmo server, so we think we may have fixed the problem. To be sure, can you contact us at support [at] conceiva [dot] com and we'll give you a patch to try.

[mark11]

Hi mark11,

We've been streaming to our two Samsung BDP models with a variety of video files non-stop for the past 3-4 days and no disconnects occurred. We have changed a few things in Mezzmo server, so we think we may have fixed the problem. To be sure, can you contact us at support [at] conceiva [dot] com and we'll give you a patch to try.

Request e-mail sent. Thanks.

[mark11]

Request e-mail sent. Thanks.

Received an error on opening patched version. E-mailed you the error. Thanks.

[Paul]

Sorry, mark11. Try downloading the patch again and see how you go.

[mark11]

Sorry, mark11. Try downloading the patch again and see how you go.

I sent an email on this already, just keeping this post and the email conversation with support sync'd up.

My playback was the same or worse with skips and disconnects.

[mark11]

Updates... I am rolling back to previous consecutive versions until I get to a version that works with my C6500. Hopefully that will help point to the issue. I am at 2.6.1 - still getting disconnects. I am prolly going to skip 2.6.0 and go back to 2.5 in the next day or so. Let you know the results.

[Paul]

Thanks for the update, mark11.

An update from us: We think we have found the source of the random disconnects & stuttering. We're fixing it now and will contact several users via email who have reported the problem to ask them to test the new version. If they report all is OK, then we'll release an update for all users.

[mark11]

Thanks for the update, mark11.

An update from us: We think we have found the source of the random disconnects & stuttering. We're fixing it now and will contact several users via email who have reported the problem to ask them to test the new version. If they report all is OK, then we'll release an update for all users.

Let me know how I can help....