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View Full Version : Sony BDP-S590 Error playing MP4 ...file is corrupt or not supported



aojuk
08-27-2012, 05:54 PM
I am having problem playing MP4 files. My current profile is Sony,BDP,HT,SMP and my current version is 2.6.7.0, my bluray player is Sony BDP-S590. When I play MP4 files I get the message. The file is corrupt or not supported. The files play fine on my PC. Please help.

Peter
08-28-2012, 09:55 AM
Hi,
can you please post the FFmpeg information of one of the files by right-clicking the file in Mezzmo and selecting 'Get FFmpeg Information' then click 'Copy to Clipboard' and paste the contents into a reply to this post or send it to support [at] conceiva [dot] com. If you could also tell us whether you have transcoding turned on or off this will help to isolate the problem.

aojuk
08-28-2012, 12:18 PM
Below is FFmeg information. The turn off transcoding box is not checked. Thanks for your help and quick response


ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
built on May 15 2012 12:57:14 with gcc 4.6.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
libavutil 51. 51.100 / 51. 51.100
libavcodec 54. 21.101 / 54. 21.101
libavformat 54. 5.100 / 54. 5.100
libavdevice 53. 4.100 / 53. 4.100
libavfilter 2. 73.100 / 2. 73.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 11.100 / 0. 11.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Parents\Videos\Church Video\Living Scriptures\Book Of Mormon\Journey to the Promised Land .m4v':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42isomavc1
creation_time : 2012-07-07 23:03:35
encoder : HandBrake 0.9.5 2011010300
Duration: 00:28:15.14, start: 0.000000, bitrate: 1459 kb/s
Chapter #0.0: start -0.083411, end 153.570078
Metadata:
title : Chapter 1
Chapter #0.1: start 153.570078, end 266.466200
Metadata:
title : Chapter 2
Chapter #0.2: start 266.466200, end 421.621200
Metadata:
title : Chapter 3
Chapter #0.3: start 421.621200, end 542.041500
Metadata:
title : Chapter 4
Chapter #0.4: start 542.041500, end 681.964611
Metadata:
title : Chapter 5
Chapter #0.5: start 681.964611, end 882.631744
Metadata:
title : Chapter 6
Chapter #0.6: start 882.631744, end 940.306033
Metadata:
title : Chapter 7
Chapter #0.7: start 940.306033, end 1138.137000
Metadata:
title : Chapter 8
Chapter #0.8: start 1138.137000, end 1311.727078
Metadata:
title : Chapter 9
Chapter #0.9: start 1311.727078, end 1402.234167
Metadata:
title : Chapter 10
Chapter #0.10: start 1402.234167, end 1480.562411
Metadata:
title : Chapter 11
Chapter #0.11: start 1480.562411, end 1601.016078
Metadata:
title : Chapter 12
Chapter #0.12: start 1601.016078, end 1695.118378
Metadata:
title : Chapter 13
Stream #0:0(und): Video: h264 (Main) (avc1 / 0x31637661), yuv420p, 720x400, 1289 kb/s, 23.98 fps, 59.94 tbr, 90k tbn, 180k tbc
Metadata:
creation_time : 2012-07-07 23:03:35
Stream #0:1(eng): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 164 kb/s
Metadata:
creation_time : 2012-07-07 23:03:35
Stream #0:2(und): Subtitle: mov_text (text / 0x74786574)
Metadata:
creation_time : 2012-07-07 23:03:35
At least one output file must be specified


---> DB Level Info: 30, 77
---> Frame rate: 23.98
---> Aspect ratio:

Peter
08-28-2012, 01:35 PM
Hi,
please send an email to support [at] conceiva [dot] com and we will provide you with an updated device profile to try.

aojuk
08-29-2012, 08:33 PM
Peter,
I tried the updated profile as your instructions suggested and it did not resolve the issue. Any other help will be appreciated.

Paul
08-30-2012, 04:43 PM
Thanks for the feedback. We'll send you another device profile to try.