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View Full Version : All Library dissapeared, cannot re add anything. Crash



jton219
09-05-2012, 02:46 PM
I loaded up mezzmo today on my TV and noticed the library was missing. I checked mezzmo and all devices were missing from media devices. All teh library files were also gone.

I tried to re-add my library folder and mezzmo just crashes.

Mezzmo caused an Access Violation (0xc0000005)
in module Mezzmo.exe at 0023:00402bba.

Error occurred at 9/4/2012 22:41:22.
C:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe, run by Jimmy.
Computer Name: JIMMY-PC Domain: WORKGROUP.
Operating system: Windows 7 (6.1.7601).
8 logical processor(s), type 586.
CPU Vendor: GenuineIntel Stepping: 5 Model: E Family: 6.
28% memory in use:
8191 MB physical memory
5889 MB physical memory free
16379 MB paging file
13646 MB paging file free
2048 MB user address space
1793 MB user address space free

Read from location 00000018 caused an access violation.

Compiler Options:
_MSC_VER=1500 WINVER=0x600 _WIN32_WINNT=0x600 _WIN32_WINDOWS=0x410
NTDDI_VERSION=0x6000000 _WIN32_IE=0x700 UNICODE _UNICODE Release

Context:
EDI: 0x00000001 ESI: 0x00707ab2 EAX: 0x00000018
EBX: 0x00000001 ECX: 0x00000018 EDX: 0x000034e5
EIP: 0x00402bba EBP: 0x0018d3ec SegCs: 0x00000023
EFlags: 0x00010202 ESP: 0x0018d3e8 SegSs: 0x0000002b

Paul
09-05-2012, 04:06 PM
We'll try to get you back up and running. Some questions:


When Mezzmo crashes, you should see a crash window appear. Click the "Go To Folder" button on this window and send the crash dump ZIP file that is created to us at support [at] conceiva [dot] com.
Are you running Mezzmo under a different Windows user account? If you are, then try logging into Windows using your other user account and see if that is better.
What version of Mezzmo are you running? If you are not running the current version of Mezzmo (v2.6.7.0), then please download and install this. I suggest uninstalling your current Mezzmo first (including removing your Mezzmo library) and then installing a fresh copy of the latest version of Mezzmo.