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Althalus
09-29-2012, 09:41 PM
I was glad when Win 8 support was issued to Mezzmo. Went ahead and installed it but ran into an issue where only the the upper folders are visible on my Samsung TV. Subfolders or contents are not visbile. Anyone else with this issue?

Peter
09-30-2012, 11:34 AM
Hi,
can you please enable diagnostic logging http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging and then after restarting your Mezzmo media server, try to browse the folders on your device then send us the logs so that we can see the details of the problem.

It is possible that the Mezzmo media server is not looking in the correct folder for your Mezzmo library, so instead of presenting your existing library it is creating a new empty library in this location. The logs will show us if this is the case. You can try renaming your Mezzmo media server in 'Media Server Settings' in Mezzmo to force the server to be re-registered and this may correct the problem.

Althalus
10-01-2012, 04:22 AM
I have done as you asked and have uploaded the log files at the following location: http://sdrv.ms/Vfxc40

Regards

Paul
10-01-2012, 10:01 AM
Thanks for the logs.

The problem seems to be access permissions related when Mezzmo server tries to access files on your \\DISKSTATION network drive. Please see this FAQ how to fix this issue - http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network.

If you are still having problems, let us know and we'll help out.

Althalus
10-02-2012, 05:02 AM
I tried with creating the credentials but unfortunately this did not work. What I am now trying is that I created a mapped drive to the folders i would like to share. I am running a database maintenance and will see what the end result will be.

Paul
10-02-2012, 07:08 AM
OK - let us know how you go.

Althalus
10-03-2012, 02:43 AM
Mapped drive still causes the same issue. Am attaching the new logs: http://sdrv.ms/Vca7kn

Paul
10-03-2012, 10:22 AM
You are right - the same issue exists. From the logs, Mezzmo server is still unable to access your \\DISKSTATION drive (even if it is mapped). Please check your credential settings again and make sure you have entered 'DISKSTATION' (your NAS's name) and the correct username and password to gain full access.

If that does not work, then try the 'Log On' settings for Mezzmo server's Windows service (as detailed in the FAQ - http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network).

Let us know how you go.

Althalus
10-05-2012, 01:03 AM
Ok managed to get it running. The trick was to change the Mezzmo Media UPnP Server Service to use the LIVE account instead of the system account. Might be helpful to include that note in your Windows 8 guide :)

Peter
10-05-2012, 10:00 AM
Hi,
glad to hear you have resolved this problem, we will update the information in the guide.

ulf
01-01-2013, 12:03 AM
Hello

I'm having same issue, I think, and the guide hasn't been updated :-( So many variables, it's hard to know what I am doing (and I used to be sysadm!)

Setup:
Stationary Windows8 pro running Mezzmo
Apple Airport Extreme wifi
laptop Windows 8 (in same homegroup as stationary) - trying to view files from stationary/Mezzmo via wifi.

I see folders and some videofiles, but deeper folders does not show files, and files that I see cannot be played.
Confusion between two local user accounts (which machine?), LIVE ID (as mentioned), and in Credential manager I'm unsure of correct syntax...

Ulf

Paul
01-01-2013, 11:28 AM
Hi Ulf,

It's best we see a set of logs and that may show what is going wrong. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Now browse your Mezzmo library on your laptop that are streamed from your PC running Mezzmo. When it fails to play files or display a list of files, stop your Mezzmo server and exit Mezzmo. Zip up all logs and email them to us at support [at] conceiva [dot] com.