View Full Version : Mezzmo hungs in Windows 2003

05-01-2010, 06:19 PM
Hi all,

I'm testing Mezzmo in a Windows 2003 Enterprise Edition SP2 server. When I reboot the server, the service starts normally but some minutes later, it hungs. In the event viewer I can see the following message:

Aplicación con errores: Mezzmo.exe, versión:, módulo con error: ntdll.dll, versión 5.2.3790.4455, dirección de error 0x0004cde2.

After this error, I can restart the service, but it does not run. The only solution is to reboot the server. Any idea about it?


05-03-2010, 09:52 AM

Can you please turn on diagnostic logging, then reboot the server, wait till service hangs (try to stop it, does it stop?) and then send the log files to support@conceiva.com (please see this thread for information on log files: http://forum.conceiva.com/showthread.php?t=419). I'll then be able to help you further.


05-04-2010, 08:38 PM
As requested... :)

Thanks in advance.

05-05-2010, 10:11 AM
It seems the support e-mail did not receive anything - did you send a message with the log files? If you did, was there any error message from us?

05-06-2010, 02:34 AM
The email was rejected:

Final-Recipient: rfc822;support@conceiva.com
Action: delayed
Status: 4.4.7
Will-Retry-Until: Wed, 5 May 2010 23:31:56 +0200
X-Display-Name: support@conceiva.com.

I sent it again using another account, just to see if the problem was in my side...


05-06-2010, 09:33 AM
Thanks - got it now. I'll reply to you via e-mail.

05-15-2010, 09:06 PM
Hi Dennis. Thanks for your support. It works! Changing the bitrate from 9000000 to 10000000 as you suggested all is fine. One question more. How can I modify the profile to pass the following file to the TV without transcode it? This is the info from ffmpeg:

Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'test.mp4':
major_brand : mp42
minor_version : 0
compatible_brands: isomavc1mp42
Duration: 00:10:00.02, start: 0.000000, bitrate: 2132 kb/s
Stream #0.0(und): Audio: aac, 44100 Hz, stereo, s16, 125 kb/s
Stream #0.1(und): Video: h264, yuv420p, 1280x720 [PAR 1:1 DAR 16:9], 2004 kb
/s, 23.97 fps, 23.97 tbr, 23974 tbn, 47.95 tbc

According with the TV specifications, this format is accepted, so I would like to test it.

Thanks again...

05-17-2010, 09:56 AM

I am glad that it works!

To add support for that file, please add the following to the device profile (and restart the Mezzmo server after saving the file):

<avcontainer id="mov,mp4,m4a,3gp,3g2,mj2" name="h264aac" encode="0" mimetype="video/mp4v" supportschunked="0">
<format id="h264" encode="0">
<format id="aac" encode="0">

The mimetype may need to be "video/MP4V-ES", if "video/mp4v" doesn't work. Please let me know how that goes.