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View Full Version : Mezzmo 3.01 did not install



Melpen
02-09-2013, 04:42 AM
Auto update of Mezzmo 2.7 failed on install to 3.01 had to abort and did not finish.
Now Mezzmo on startup checking help file and about stats that it is now version 3.01 but it is not as it did not install fully as I aborted install.
I do not mind if I have to uninstall and re-install 3.01 fully from scratch, but cannot find how to uninstall.
Cannot find mezzmo in program and features to uninstall and no uninstall.exe in program files in conceiva directory.
I am running windows 7 ultimate, any help would be appreciated.

Paul
02-09-2013, 10:03 AM
Try this: Stop your Mezzmo server and exit Mezzmo (if running). Download the Mezzmo installer from http://www.conceiva.com/downloads and then run it. Choose to do a Repair when prompted. After that completes, run Mezzmo and start your Mezzmo server. If still a problem, let us know and we'll help further.

Melpen
02-09-2013, 11:55 PM
Tried your suggestion but did not give me the option to repair, just stated that mezzmo is upto date.
Have now fixed though,
Re-installed version 2.2.0 over 2.7 which seemed to work, then auto update kicked in and updated to 3.01 with no problems even keeped all my libruary and metadata transcodes fully intact.
This is one happy customer,
Thanks for your help.

Paul
02-10-2013, 09:31 AM
Glad you got back up and running.

hollis3
02-10-2013, 11:31 AM
Thanks for the suggestion. This worked for me.

Paul
02-11-2013, 11:07 AM
Just an update for users experiencing upgrade problems. The Repair option was not available in the Mezzmo installer, so we have just fixed this. So, if you have experienced any upgrade problem, this is the best way to make sure you upgrade has installed correctly:

Stop your Mezzmo server and exit Mezzmo (if running). Download the latest Mezzmo installer from http://www.conceiva.com/downloads and then run it. Choose to do a Repair when prompted. After that completes, run Mezzmo and start your Mezzmo server. If still a problem, let us know and we'll help further.