Disconnected From Mezzmo

[jarrydp]

Good day

Firstly I want to thank you guys with this brilliant piece of software, really awesome, After the trial i decided to buy it which i cannot fault with. Although it now seems like im having a single big problem which im not too sure where to start at.

Basically since Version 3 I've started getting disconnected issues from both our Samsung TV's (LA46C650 & LA32D550) where 3/4 minutes into a movie/TV show it drops the connection and i get the disconnected from Mezzmo box, but immediately with that box showing the disconnection, Mezzmo server pops back in the bottom right corner. Is it something I've configured wrong or what?

In addition i decided to ping the TV to check if it cant be the network dropping but it get the consistent 1ms ping reply even when it disconnects.:confused::confused:
Also Mezzmo 3.0.1.0 is running on Microsoft Server 2012

Regards

[Paul]

Often these types of disconnect issues are related to your router. We are finding the router's firmware can sometimes get 'stuck' after a period of time and cause DLNA/UPnP traffic on your home network to be affected. In most cases, powering your router down and then powering it back up again can fix the problem. Another thing to check is to see if there is an update to your router's firmware. That may help. Let us know how you go.

[jarrydp]

Often these types of disconnect issues are related to your router. We are finding the router's firmware can sometimes get 'stuck' after a period of time and cause DLNA/UPnP traffic on your home network to be affected. In most cases, powering your router down and then powering it back up again can fix the problem. Another thing to check is to see if there is an update to your router's firmware. That may help. Let us know how you go.

I did check that and I did reset the the switches and modem, but what i have found is that I rolled back to Mezzmo 2.7.1 an viola no disconnection issues arise, I don't know if that helps, and should I install Mezzmo 3.0.1 again and then send a log file?

[Paul]

...should I install Mezzmo 3.0.1 again and then send a log file?

Yes, please. It will help us diagnose the problem. Email to support [at] conceiva [dot] com. Many thanks.