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View Full Version : Mezzmo 3.1.1.0 File Scanning Crash



sebjavierw
05-06-2013, 09:13 PM
Hi
I have tried a couple of times to scan my TV Show folder.
When it gets to 22% (1057 files) it no longer scans.
It just hangs there and does nothing.

I am hoping that someone can help me with this

I have attached the link for the log files

Thanks

https://mega.co.nz/#!7MpizbDQ

Paul
05-07-2013, 10:09 AM
Hi sebjavierw,

Please email us the decryption key to download the log files from Mega. You can email it to us at support [at] conceiva [dot] com.

sebjavierw
05-07-2013, 10:17 AM
Hi

Sorry forgot to attach it

H1p36U9Z0XeQJ25ZSvbxtxJ3z096GdNOyA0ehiKDwoE

Paul
05-07-2013, 10:34 AM
Thanks. The logs show that Mezzmo was not able to read the following 4 files:

E:\Media\TV Shows\Black Books\Season 03\Black Books - S03E01 - Manny Come Home.mp4
E:\Media\TV Shows\Doctor Who (2005)\Season 04\Doctor Who (2005) - S04E10 - Midnight.avi
E:\Media\TV Shows\Doctor Who (2005)\Season 04\Doctor Who (2005) - S04E11 - Turn Left.avi
E:\Media\TV Shows\Doctor Who (2005)\Season 04\Doctor Who (2005) - S04E12 - The Stolen Earth (1).avi

You can upload one of these videos to Mega and we'll download it and try it here. Email the download link & decryption key to us at support [at] conceiva [dot] com.

sebjavierw
05-07-2013, 11:02 AM
Hi

I have deleted those files and the scanning has continued to complete
If it starts to hang on a single file I will delete it and hopefully that wil fix it.

I will update you once the entire Library has been scanned.

Thanks for your help

Paul
05-07-2013, 11:10 AM
OK - thanks. We'd like to fix the issue where Mezzmo hangs (it shouldn't :confused: ) so do please send us a sample video file that Mezzmo could not handle and we'll fix it up.

sebjavierw
05-07-2013, 03:15 PM
Hi
Here is the video

https://www.dropbox.com/s/pqr03geue3h7fni/Black%20Books%20-%20S03E01%20-%20Manny%20Come%20Home.mp4

Paul
05-08-2013, 10:17 AM
Thanks - we'll test Mezzmo with this video and fix any hanging issue.

sebjavierw
05-08-2013, 06:02 PM
Ok thanks for your help