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Lyannah
05-30-2013, 09:42 AM
I just updated Mezzmo, and now all the video files won't play - my TV gives me the error "File could not be found" nomatter which file I try. I've tried restarting the server, and the computer, and removing and readding the files but no luck.

Suggestions?

Paul
05-30-2013, 10:11 AM
It could be an access permissions issue if your media files are stored on a NAS or another computer. See this FAQ to fix this - http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network.

If no better, then email us a ste of logs and we'll see what's going wrong. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the problem and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

Lyannah
06-02-2013, 08:37 PM
Logs sent, thanks Paul

Paul
06-03-2013, 08:32 AM
Thanks - we'll analyze them shortly and get back to you via email.