Unsupported audio on LG8900

[themaster0071]

Hi I am using the LG TV profile and on new videos I get unsupported audio, I tried using the LG 2013 profile but the audio glitches every couple of seconds.

Here is the FFmpeg info from a couple of videos

ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
built on Mar 4 2013 17:38:17 with gcc 4.6.2 (GCC)
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
libavutil 52. 17.103 / 52. 17.103
libavcodec 54. 92.100 / 54. 92.100
libavformat 54. 63.102 / 54. 63.102
libavdevice 54. 3.103 / 54. 3.103
libavfilter 3. 41.100 / 3. 41.100
libswscale 2. 2.100 / 2. 2.100
libswresample 0. 17.102 / 0. 17.102
Input #0, matroska,webm, from 'E:\film1.mkv':
Metadata:
creation_time : 2013-04-27 10:23:37
Duration: 02:06:59.58, start: 0.000000, bitrate: 11425 kb/s
Chapter #0.0: start 0.000000, end 238.822000
Metadata:
title : 00:00:00.000
Chapter #0.1: start 238.822000, end 673.172000
Metadata:
title : 00:03:58.822
Chapter #0.2: start 673.172000, end 924.924000
Metadata:
title : 00:11:13.172
Chapter #0.3: start 924.924000, end 1289.622000
Metadata:
title : 00:15:24.924
Chapter #0.4: start 1289.622000, end 1544.543000
Metadata:
title : 00:21:29.622
Chapter #0.5: start 1544.543000, end 1786.827000
Metadata:
title : 00:25:44.543
Chapter #0.6: start 1786.827000, end 1891.014000
Metadata:
title : 00:29:46.827
Chapter #0.7: start 1891.014000, end 2134.299000
Metadata:
title : 00:31:31.014
Chapter #0.8: start 2134.299000, end 2724.347000
Metadata:
title : 00:35:34.299
Chapter #0.9: start 2724.347000, end 3021.894000
Metadata:
title : 00:45:24.347
Chapter #0.10: start 3021.894000, end 3253.333000
Metadata:
title : 00:50:21.894
Chapter #0.11: start 3253.333000, end 3438.352000
Metadata:
title : 00:54:13.333
Chapter #0.12: start 3438.352000, end 3607.395000
Metadata:
title : 00:57:18.352
Chapter #0.13: start 3607.395000, end 3852.057000
Metadata:
title : 01:00:07.395
Chapter #0.14: start 3852.057000, end 4172.085000
Metadata:
title : 01:04:12.057
Chapter #0.15: start 4172.085000, end 4308.054000
Metadata:
title : 01:09:32.085
Chapter #0.16: start 4308.054000, end 4414.285000
Metadata:
title : 01:11:48.054
Chapter #0.17: start 4414.285000, end 4607.561000
Metadata:
title : 01:13:34.285
Chapter #0.18: start 4607.561000, end 4891.178000
Metadata:
title : 01:16:47.561
Chapter #0.19: start 4891.178000, end 4990.027000
Metadata:
title : 01:21:31.178
Chapter #0.20: start 4990.027000, end 5190.852000
Metadata:
title : 01:23:10.027
Chapter #0.21: start 5190.852000, end 5481.434000
Metadata:
title : 01:26:30.852
Chapter #0.22: start 5481.434000, end 5653.857000
Metadata:
title : 01:31:21.434
Chapter #0.23: start 5653.857000, end 6222.675000
Metadata:
title : 01:34:13.857
Chapter #0.24: start 6222.675000, end 6458.661000
Metadata:
title : 01:43:42.675
Chapter #0.25: start 6458.661000, end 6920.080000
Metadata:
title : 01:47:38.661
Chapter #0.26: start 6920.080000, end 7156.274000
Metadata:
title : 01:55:20.080
Chapter #0.27: start 7156.274000, end 7619.584000
Metadata:
title : 01:59:16.274
Stream #0:0(eng): Video: h264 (High), yuv420p, 1920x1040, SAR 1:1 DAR 24:13, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
Stream #0:2(eng): Subtitle: subrip (default) (forced)
Metadata:
title : non-English
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 41, 100
---> Frame rate: 23.98
---> Aspect ratio: 24:13


ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
built on Mar 4 2013 17:38:17 with gcc 4.6.2 (GCC)
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
libavutil 52. 17.103 / 52. 17.103
libavcodec 54. 92.100 / 54. 92.100
libavformat 54. 63.102 / 54. 63.102
libavdevice 54. 3.103 / 54. 3.103
libavfilter 3. 41.100 / 3. 41.100
libswscale 2. 2.100 / 2. 2.100
libswresample 0. 17.102 / 0. 17.102
Input #0, matroska,webm, from 'E:\film2.mkv':
Metadata:
creation_time : 2013-05-11 09:01:34
Duration: 02:10:24.41, start: 0.000000, bitrate: 8113 kb/s
Chapter #0.0: start 0.000000, end 501.668000
Metadata:
title : 00:00:00.000
Chapter #0.1: start 501.668000, end 859.901000
Metadata:
title : 00:08:21.668
Chapter #0.2: start 859.901000, end 1311.685000
Metadata:
title : 00:14:19.901
Chapter #0.3: start 1311.685000, end 1802.342000
Metadata:
title : 00:21:51.685
Chapter #0.4: start 1802.342000, end 2146.478000
Metadata:
title : 00:30:02.342
Chapter #0.5: start 2146.478000, end 2482.980000
Metadata:
title : 00:35:46.478
Chapter #0.6: start 2482.980000, end 2948.112000
Metadata:
title : 00:41:22.980
Chapter #0.7: start 2948.112000, end 3336.291000
Metadata:
title : 00:49:08.112
Chapter #0.8: start 3336.291000, end 3704.117000
Metadata:
title : 00:55:36.291
Chapter #0.9: start 3704.117000, end 4091.296000
Metadata:
title : 01:01:44.117
Chapter #0.10: start 4091.296000, end 4616.320000
Metadata:
title : 01:08:11.296
Chapter #0.11: start 4616.320000, end 5031.526000
Metadata:
title : 01:16:56.320
Chapter #0.12: start 5031.526000, end 5420.165000
Metadata:
title : 01:23:51.526
Chapter #0.13: start 5420.165000, end 5881.584000
Metadata:
title : 01:30:20.165
Chapter #0.14: start 5881.584000, end 6308.928000
Metadata:
title : 01:38:01.584
Chapter #0.15: start 6308.928000, end 6819.312000
Metadata:
title : 01:45:08.928
Chapter #0.16: start 6819.312000, end 7310.470000
Metadata:
title : 01:53:39.312
Chapter #0.17: start 7310.470000, end 7824.406000
Metadata:
title : 02:01:50.470
Stream #0:0: Video: h264 (High), yuv420p, 1920x816 [SAR 1:1 DAR 40:17], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 41, 100
---> Frame rate: 23.98
---> Aspect ratio: 40:17

[Paul]

Your TV is rejecting the DTS audio channel in your MKV video, so your DTS audio channel must be transcoded to another format. Go back to using the LG TV (2012 models) device profile. Right-click on the video and click 'Pre-transcode Files'. In the Pre-transcode Files dialog, select your TV and click Choose Formats. In the Pre-transcode Formats dialog, select the bolded format and select the 'Force full transcode' checkbox. Click OK to start transcoding. After transcoding has completed, try streaming the video now. For more information about pre-transcoding see this FAQ - http://forum.conceiva.com/showthread.php/6025-Tutorial-Pre-transcoding-Files.

[themaster0071]

Hi Paul,

Yes my TV does not play DTS, it used to transcode it before on a previous profile I used though (I believe!),

[Paul]

OK - something must have changed. It's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Make sure you are using the LG TV (2012 models) device profile and then try streaming the DTS video file. When it fails, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[themaster0071]

Hi Paul,

Just an update, tried to pre trancode one of the films and it does the same thing glitch audio.

Just to clarify, if I use the LGTV profile it fails with unsupported audio, if I use the LGTV(2012) it plays but with glitching audio.

Do you want me to do the logging for both?

Thanks - John

Forgot to mention the one that seemed to work was around version 2.5 I think.

[Paul]

Hi John,

Yes - please send us a set of logs for both. Email them to us at support [at] conceiva [dot] com.

We'll check out the differences between v2.5 and the current Mezzmo version.

[themaster0071]

Ok Paul sent them just now.

Thanks - John

[Paul]

Thanks, John. We analyse them shortly and report back via email.

[themaster0071]

Ok Done, same result;

Profile
LG unsupported Audio
LG2012 Glitching audio
LG2013 This file is Invalid

I have sent logs via email

[Paul]

Thanks for sending a new set of logs, John. We analyse them and report back via email.