Issue with some files not being compatible LG (2013)

[DeepBlueSky]

Hi Guys,
I have being using Mezzmo for awhile now and its great, but after upgrading my TV from a Samsung (2010) LA40C650 to an LG (2013) 55LN5710 I'm getting the a couple of files that won't play and the weird thing is if I come back later and try again it will play.

The other issue is where the file will play then locks up, that file won't play again until I restart Mezzmo, there have only been two files so far with this issue.

I'm not sure if this is a known issue if not I'll attach some logs.

[Paul]

Please post the FFmpeg information for the files that don't play. Right-click on the video in Mezzmo and click 'Get FFmpeg Information'. Also let us know what device profile you are using - go to the Media Devices dialog to see this.

[DeepBlueSky]

Hi the device profile is LG TV (2013 Models) here is the FFmpeg data:

ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
built on Jun 27 2013 17:20:20 with gcc 4.6.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc64/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
libavutil 52. 17.103 / 52. 17.103
libavcodec 54. 92.100 / 54. 92.100
libavformat 54. 63.102 / 54. 63.102
libavdevice 54. 3.103 / 54. 3.103
libavfilter 3. 41.100 / 3. 41.100
libswscale 2. 2.100 / 2. 2.100
libswresample 0. 17.102 / 0. 17.102
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'd:\files\file.mp4':
Metadata:
major_brand : isom
minor_version : 512
compatible_brands: isomiso2avc1mp41
encoder : Larry Sanders
Duration: 00:45:16.25, start: 0.000000, bitrate: 1097 kb/s
Stream #0:0(eng): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x404, 972 kb/s, 25 fps, 25 tbr, 20k tbn, 50 tbc
Metadata:
handler_name : VideoHandler
Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 116 kb/s
Metadata:
handler_name : SoundHandler
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 31, 100
---> Frame rate: 25.00
---> Aspect ratio:

[DeepBlueSky]

Hi Paul,
I also had an issue with this file same problem with the TV saying error file not valid and I know this file worked perfectly on the Samsung.

ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
built on Jun 27 2013 17:20:20 with gcc 4.6.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc64/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
libavutil 52. 17.103 / 52. 17.103
libavcodec 54. 92.100 / 54. 92.100
libavformat 54. 63.102 / 54. 63.102
libavdevice 54. 3.103 / 54. 3.103
libavfilter 3. 41.100 / 3. 41.100
libswscale 2. 2.100 / 2. 2.100
libswresample 0. 17.102 / 0. 17.102
Input #0, matroska,webm, from 'G:\Files\File.mkv':
Duration: 02:15:02.23, start: 0.000000, bitrate: 5785 kb/s
Chapter #0.0: start 0.000000, end 523.690000
Metadata:
title : 00:00:00.000
Chapter #0.1: start 523.690000, end 866.616000
Metadata:
title : 00:08:43.690
Chapter #0.2: start 866.616000, end 1197.488000
Metadata:
title : 00:14:26.616
Chapter #0.3: start 1197.488000, end 1673.297000
Metadata:
title : 00:19:57.488
Chapter #0.4: start 1673.297000, end 2058.265000
Metadata:
title : 00:27:53.297
Chapter #0.5: start 2058.265000, end 2572.403000
Metadata:
title : 00:34:18.265
Chapter #0.6: start 2572.403000, end 2877.374000
Metadata:
title : 00:42:52.403
Chapter #0.7: start 2877.374000, end 3236.066000
Metadata:
title : 00:47:57.374
Chapter #0.8: start 3236.066000, end 3629.167000
Metadata:
title : 00:53:56.066
Chapter #0.9: start 3629.167000, end 4056.636000
Metadata:
title : 01:00:29.167
Chapter #0.10: start 4056.636000, end 4476.972000
Metadata:
title : 01:07:36.636
Chapter #0.11: start 4476.972000, end 4959.204000
Metadata:
title : 01:14:36.972
Chapter #0.12: start 4959.204000, end 5317.687000
Metadata:
title : 01:22:39.204
Chapter #0.13: start 5317.687000, end 5799.043000
Metadata:
title : 01:28:37.687
Chapter #0.14: start 5799.043000, end 6065.685000
Metadata:
title : 01:36:39.043
Chapter #0.15: start 6065.685000, end 6307.968000
Metadata:
title : 01:41:05.685
Chapter #0.16: start 6307.968000, end 6735.520000
Metadata:
title : 01:45:07.968
Chapter #0.17: start 6735.520000, end 7207.283000
Metadata:
title : 01:52:15.520
Chapter #0.18: start 7207.283000, end 7506.416000
Metadata:
title : 02:00:07.283
Chapter #0.19: start 7506.416000, end 8102.232000
Metadata:
title : 02:05:06.416
Stream #0:0(eng): Video: h264 (High), yuv420p, 1280x536, SAR 1:1 DAR 160:67, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
Stream #0:2(eng): Subtitle: subrip
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 41, 100
---> Frame rate: 23.98
---> Aspect ratio: 160:67

[Paul]

Thanks for the information. Please email us a set of logs when you stream these two files. Email the logs to us at support [at] conceiva [dot] com. Restart your Mezzmo server after turn logging on in Mezzmo.

[DeepBlueSky]

HI Paul,
I have email the log through.

[Paul]

Thanks - we'll analyse the logs and report back via email.

[DeepBlueSky]

Hi Paul,
Sorry for the delay in getting back to you, the new config file works...BUT when you open the mp4 the file won't play initially then if you give it a maybe 5 /10 seconds the file will play I'm guessing its trans coding and that is the delay I have a log file but its too large even zipped so I'll try again tonight my time if you need to see the logs.

[Paul]

Understand. Before capturing a new set of logs, delete all your previous logs. You can do this on the Options dialog (Logging page).

[DeepBlueSky]

Hi Paul,
I have sent the logs through.

[Paul]

Thanks - we'll analyse them and report back via email.