Can someone tell me how to fix this? Only sound plays, no video.

[BryanMohr]

Here are the relevant portions of two files. The first one plays just fine, the second one will only play sound, no video on my DMP-BD87. Of course, both files play just fine using XBMC as a frontend:

This file plays fine

Duration: 00:47:52.27, start: 0.000000, bitrate: 3777 kb/s
Stream #0:0(eng): Video: mpeg4 (Simple Profile) (mp4v / 0x7634706D), yuv420p, 1280x720 [SAR 1:1 DAR 16:9], 3668 kb/s, 29.97 fps, 29.97 tbr, 2997 tbn, 2997 tbc

This file does not show video, only plays sound

Duration: 00:46:47.51, start: 0.000000, bitrate: 1834 kb/s
Stream #0:0(und): Video: mpeg4 (Simple Profile) (mp4v / 0x7634706D), yuv420p, 640x360 [SAR 1:1 DAR 16:9], 1725 kb/s, 29.97 fps, 29.97 tbr, 2997 tbn, 2997 tbc

I'm sure it's got to do with the "Stream #0:0(und)" but I don't know how to fix it.

[Paul]

Try pre-transcoding the file that does not play. Right-click on the video in Mezzmo and click 'Pre-transcode Files'. In the Pre-transcode Files dialog, select your device and then click Choose Formats. In the Transcoding Formats dialog, select the bolded format and select the 'Force full transcode' checkbox. Click OK and then select the 'Pre-transcode files even if they match the devices supported formats' checkbox. Click OK and wait until the video has been fully transcoded. Then try to stream it. Let us know how you go.

[BryanMohr]

Try pre-transcoding the file that does not play. Right-click on the video in Mezzmo and click 'Pre-transcode Files'. In the Pre-transcode Files dialog, select your device and then click Choose Formats. In the Transcoding Formats dialog, select the bolded format and select the 'Force full transcode' checkbox. Click OK and then select the 'Pre-transcode files even if they match the devices supported formats' checkbox. Click OK and wait until the video has been fully transcoded. Then try to stream it. Let us know how you go.

Thanks for the replies Paul. I'll try both of your suggestions if maintenance ever finishes. I have a feeling that I might need to start over fresh because I also just noticed that the "Rolodex" type Active Playlist is including files that aren't even part of any library, so that's definitely not a good thing. Like it's finding video files from drive X: but there is no part of X: that is included in the Video libraries, only in the Music libraries. But the Rolodex is finding files that should not be indexed at all, in any library. It's like it's searching the whole drive.

[Paul]

It does sound like things are getting messed up. If you can, uninstall Mezzmo and install it again to start with a fresh Mezzmo library. That may be the quickest way to get back up and running.