PDA

View Full Version : DirecTv not necessarily Mezzmo - HR34 and C31 Client(s) Media Share



royepperson
11-15-2013, 02:30 PM
Not sure if this is Mezzmo issue, but thought I would post my problem and I have read a number of the other Mezzmo / DirecTv posts which fixed streaming issues. I just downloaded and installed Mezzmo 3.4.3 trial version. Love the interface and the ease of installation!!!

Now to get things working in all rooms

I'm wondering of other DirecTv customer have seen and/or solved the following? I just posted the following in the DirecTv Media Share forum also"



I had the subject system installed about 6 months ago by a DTV installer (not contractor) and just now have found the time to try to use media share. I tried using Windows Media Player on Window 7 as the server but both on the hr34 and c31, I could see video titles but playing would return (paraphrasing) "can not stream video".

I installed Mezzmo and can stream video, pictures and music the hr34 just fine. However my main reason to media share is to stream to the c31 client(s) in the other room(s).

On the c31, I can access YouTube and Pandora just fine. No so with media share content.

When I access Extra -> Music and Video -> My Computer -> Mezzmo, I can browser the server contents (through multiple menus) and select a video by either pressing SELECT or the Play arrow. The TV switch to a screen (like on the hr34, or c31 starting to play YouTube) which stays for several seconds and then the screen goes into a "masked" view which replays the Menu selections starting with selecting Music and Video to the point just before selecting the selected video title. At that point, I can again select the title or another one. If I select either the same one or another title, the entire process repeats.

When playing a video either transcoded "on the fly" or pre-transcoded on the hr34, everything is fine. Neither works with the c31.

As anyone seen this? How or did you fix the problem?

Thanks,

Roy

Paul
11-15-2013, 02:38 PM
Hi Roy,

First thing to check is the device profile assigned to your c31. Go to the Media Devices dialog in Mezzmo and check the device profiles for your hr34 and c31. Try setting the c31 device profile to the same device profile as set for the hr34. Restart your Mezzmo server and try streaming again.

If no success, then turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the problem on your c31 and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

royepperson
11-15-2013, 02:55 PM
Hi Paul,
Thanks for the quick reply. The advantage of you being "down under" (in my past life, I had a development team in Australia and I was here in the States).

The only device I see is DIRECTV2PC Media Server and Mezzmo

Paul
11-15-2013, 03:08 PM
Understand. Please send us a set of logs and we'll look into it further for you. See my previous post for creating a set of logs & email them to us at support [at] conceiva [dot] com.

Lanarian
11-16-2013, 12:41 PM
Hi guys,
I just tried streaming to my C41 and it's not working now.. same thing as Roy, can see mezzmo, can load the playlist, but cant play anything.
To Paul: The C31 and C41 are a little bit different animal. They wont show up in the Mezzmo devices. They get everything from the HR34 or an HR44. They work off of a Client/Server setup.
To Roy: I know for a fact this was working fine a week or 2 ago due to a software glitch that was introduced into the HR44. Mezzmo would run fine (at that time) to the C41, but would hiccup and glitch on the HR44.
There have been software updates to the HR34 and HR44 since I last tested, but I have not updated Mezzmo.
Since the only changes have been on the DirecTV side, I can with a reasonable amount of certainty, tell you that this is a problem on the DirecTV side, and not a problem with Mezzmo.
To Paul: You guys have added the HR44 as a "Device" in the list. The HR34 and the HR44 should run fine with this selection (I know they ran fine with HR24 selection also.. I've had experience with both). The clients (C31 and C41) never look at the servers directly, so there would be no way to assign these a device selection of there own.

royepperson
11-16-2013, 01:25 PM
Lanarian - thanks for the insight

Paul and Lanarian - I talked with a DTV "I can help you with that" and minutes later "we're not trained on Media Share". Per pages he has access to streaming to Genie clients, any model, is not supported. He suggested that see if anyone in their customer forum might help. I asked how can they help when it is not supported and is not monitored by DTV Support?

I sent an email to the "Office of the President" about my disappointment with Media Share, their lack of support and documentation on limitations. About 2 hour later, I got a voicemail from one of their Customer Advocates. I will call back on Monday when my work hours match up with her East Coast time frame.

Lanarian
11-16-2013, 03:03 PM
Dont expect much official support from DirecTV. I work for them in tech support and most likely you'll get a "Case Manager".
I've worked in Case, and they really are the best that DirecTV has to offer from a support standpoint, but mediashare has been pretty much officially abandoned.
Most likely they'll gather info and send it to the engineering group, who'll get it to the software guys.
I'm confident it will get fixed, but I doubt it will be a priority.

Paul
11-17-2013, 08:06 AM
Thanks for the insight, Lanarian. Given you have been up and running and then only experienced the problems after applying Directv firmware updates (and no Mezzmo updates), then this does suggest the problem lies in the Directv firmware changes. If you need help talking to the Directv technical team, let us know & we can provide technical details regarding Mezzmo streaming.

JesseWV
02-20-2014, 12:00 PM
Has there been any progress with getting the Genie clients to work with MediaShare?


Lanarian - thanks for the insight

Paul and Lanarian - I talked with a DTV "I can help you with that" and minutes later "we're not trained on Media Share". Per pages he has access to streaming to Genie clients, any model, is not supported. He suggested that see if anyone in their customer forum might help. I asked how can they help when it is not supported and is not monitored by DTV Support?

I sent an email to the "Office of the President" about my disappointment with Media Share, their lack of support and documentation on limitations. About 2 hour later, I got a voicemail from one of their Customer Advocates. I will call back on Monday when my work hours match up with her East Coast time frame.

Paul
02-20-2014, 05:15 PM
Has there been any progress with getting the Genie clients to work with MediaShare?

We do have Mezzmo users successfully streaming to their Directv Genie (HR44) clients. Make sure you are using the "DirecTV HR44 (Genie)" device profile. Go to the Media Devices dialog to set this.

JesseWV
02-21-2014, 01:42 AM
I also have no problems streaming to the HR44 which is the server in the Genie system. The problem is streaming to the "Genie Mini" clients which are the C41's. I recently emailed support[at]conceiva[dot]com a log file containing an attempt to stream to one of the C41's. Perhaps you guys can figure out whats going on.

If I had to guess whats going on I would say that it has something to do with the C41's communicating with the HR44 and not directly with Mezzmo. Each C41 does have it's own MAC address and therefore can get an IP address from a router. Unfortunately you never see any of these addresses populate in Media Devices list. I wonder what would happen if we could manually add entries to the Media Devices list?


We do have Mezzmo users successfully streaming to their Directv Genie (HR44) clients. Make sure you are using the "DirecTV HR44 (Genie)" device profile. Go to the Media Devices dialog to set this.

JesseWV
02-21-2014, 04:57 AM
Update: I've installed several other DNLA media servers. Here are the results:

Mezzmo:
Folders/Files Visible - Yes
Playback: Black screen, no progress bar shown. Often causes lockups after pressing "BACK," requiring a reboot of the C41 and sometimes even the HR44.

TVersity:
Folders/Files Visible - Yes
Playback: Very slow (~5 fps) and with many artifacts. No sound.

PS3 Media Server:
Folders/Files Visible - Only Folders, no files. (All folders show as empty)
Playback: Can't try without being able to select a file.

Universal Media Server:
Folders/Files Visible - Yes
Playback: Instantly drops back to file selection screen. Doesn't lock up C41 or HR44.

JesseWV
02-21-2014, 05:02 AM
I've been looking at the log file I sent to support and have found some funky stuff going on with the IP address. In the green is the correct IP of the C41. Further down in red it appears that the address is backwards. Is this the way it's supposed to be?

2418 - Feb 19 22:15:29.030 [ThreadID:033c] - [033C] > ---------------------------------------------------------------------
2419 - Feb 19 22:15:29.030 [ThreadID:033c] - [033C] INFO > OnData: we have complete response packet: DeferDestruction = 0 on socket 2972 (1418)
2420 - Feb 19 22:15:29.030 [ThreadID:033c] - [033C] > OnContentRequest: GET, session = 87A45BB
2421 - Feb 19 22:15:29.031 [ThreadID:033c] - [033C] > 33C [ DirecTV HR44 (Genie)]: Webrequest (http-get) (GET): D:\TestVideo\TestVideo.avi
2422 - Feb 19 22:15:29.032 [ThreadID:033c] - [033C] > 33C [ DirecTV HR44 (Genie)]: OnContentRequest: deviceID: 18EB08BC-3E55-4ff4-A7F0-8232515D9182
2423 - Feb 19 22:15:29.032 [ThreadID:033c] - [033C] TRANS> SetInputFile: D:\TestVideo\TestVideo.avi, device = 18EB08BC-3E55-4ff4-A7F0-8232515D9182, ip = 192.168.1.109
2424 - Feb 19 22:15:29.032 [ThreadID:033c] - [033C] LOAD > Checking AV trancoders count: 0 out of 20
2425 - Feb 19 22:15:29.033 [ThreadID:033c] - [033C] INFO> GetAudioVideoFilename: Device IP does not exist or communication time has expired

2426 - Feb 19 22:15:29.044 [ThreadID:033c] - [033C] ERROR> 33C GetAudioVideoFileName: no device found for IP: 109.1.168.192 (2871)
2427 - Feb 19 22:15:29.044 [ThreadID:033c] - [033C] > 33C [ DirecTV HR44 (Genie)]: OnContentRequest:
2428 - Feb 19 22:15:29.044 [ThreadID:033c] - [033C] ERROR> OnContentRequest: reported empty file name!
2429 - Feb 19 22:15:29.044 [ThreadID:033c] - [033C] INFO> Sending bytes from 0, length=0
2430 - Feb 19 22:15:29.044 [ThreadID:033c] - [033C] OUT > 33C SendTo: (send) socket 2972, length = 26, bytes sent = 26
HTTP/1.1 404 Not Found

Paul
02-21-2014, 09:45 AM
Thanks for all this information. Please email us the set of logs you have captured to us at support [at] conceiva [dot] com and we'll analyze them to see if we can find the problem.