Problems With Mezzmo Vision 3.4.4.0

[oldschool]

Hi its been some time now that i do not use mezzmo looks like you guys done a few updates but made it even more bugy just install it last night and after installing it the program mezzmo if i close the program it wont open up again but i see its still runing in the windows task manager and if i try to end process from there mezzmo will not end leaving me with haveing to reboot my computer but that doesn't even work well becues of mezzmo the computer stays in shuting down but never shut down makeing me have to force quit my computer which am not too happy about i realy need help my os is windows 7 64 bit

Edit : forgot to add i was haveing a other problem with mezzmo with my lg hdtv when i go to smart share menu and go to mezzmo and try to play video file it plays fine but if i stop the video and try to play again or if i try to play different video file i get some error sayng invalid file the only way i can play video file again is exitng back to the home menu and gong back to smart share and gong to mezzmo again and play video file i have to do this for ever video file very annoying

[Paul]

Hi oldschool,

Please turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging). Reboot your PC. Start Mezzmo as usual. After a few minutes, try to exit Mezzmo application using File/Exit menu in Mezzmo. If it does not exit, then run Windows Task Manager and kill the "Mezzmo.exe" process. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[oldschool]

Hi Paul i will try to turn on logging but when i close mezzmo it wont open again and it wont kill "Mezzmo.exe" process from windows task manager and my computer wont reboot i have too force quit from power botton

[Paul]

Your Mezzmo database may have become corrupted. Try this:

Stop your Mezzmo server and exit Mezzmo application (if running).
Using Windows Explorer, go to the following folder:

C:\Users\<username>\AppData\Local\Conceiva (for Win8/Win7/Vista)
C:\Documents and Settings\<username>\Local Settings\Application Data\Conceiva (for Win XP)
Rename the 'Mezzmo' folder to 'Mezzmo.bak'.
Create a new 'Mezzmo' folder.
Copy the 'MezzmoMediaServer.INI' file from Mezzmo.bak folder into the new Mezzmo folder.
Run Mezzmo. You will have a new Mezzmo library now. See if you can exit Mezzmo now.

[oldschool]

this is a fresh install of mezzmo and it only has 2 video files add it to library i have logging already turn on the program closes when i click close but it wont open up again same thing ever time now i have to force quit my computer to get mezzmo to open again caues it does not close from windows task manager after a force quit is the only way to get mezzmo to close and reopen

[Paul]

If you already have logging turned on, then please send us the logs so we can see what's going wrong. To find the log files, use Windows Explorer to go to the following folder:

C:\Users\<username>\AppData\Local\Conceiva (for Win8/Win7/Vista)
C:\Documents and Settings\<username>\Local Settings\Application Data\Conceiva (for Win XP)

Zip up all files under the 'logs' sub-folder. Email them to us at support [at] conceiva [dot] com.

[oldschool]

Paul i just sent you the logs to support [at] conceiva [dot] com

[Paul]

Thanks - got your logs. We'll respond via email shortly.

[oldschool]

ok thanks paul