Unable to stream to Genie C41

[Roxshot]

I recently replaced two HR24 boxes with one HR44 and on C41. I can successfully stream to the HR44 but not on the C41, I only get a blank screen. Can anyone confirm whether or not it should work? If so, what might my next steps be?

[Paul]

Hi Roxshot,

Some users have reported problems streaming to their C31 after a recent C31 firmware update. See http://forum.conceiva.com/showthread.php/6510-DirecTv-not-necessarily-Mezzmo-HR34-and-C31-Client(s)-Media-Share. We're happy to help you troubleshoot any Mezzmo issue but, from this thread, the problem may be related to C31 firmware changes.

[Roxshot]

I'm sorry, I mispoke. I have c41's but it's probably the same issue.

[Roxshot]

Update
I found that if I pre-transcode videos for the DirecTV HR44 (mpeg2) then I am able to stream to my C41. Since the C41's do not have their own IP address I don't think Mezzmo knows how to handle the request.

[Paul]

Thanks for sharing this information, Roxshot. Glad you have made some progress to get videos playing on your Genie C41.