connection droping help

[andyco44]

hi
my connection keeps droping after scrolling down my list of movies I cant get past letter F cant go any further then F on Panasonic Viera 3D TX-L37ET5B using 2011 profile.

[andyco44]

please help this is very annoying cant scroll past F keeps saying cant connet to server failed

[andyco44]

Anyone ?? I av paid for this and not working

[Paul]

Hi anyco44,

Is TV connected via wireless? It could be that your wireless connection is not stable or the signal strength is not strong enough or is getting lots of interference from other devices. This can result in many errors/collisions when sending data on your home network and eventually your TV may abort the listing due to too many errors. If possible, try using an Ethernet cable and see if that fixes the problem. If it does, then you have found the culprit. See the first section of this FAQ regarding tips for getting trouble free streaming - http://forum.conceiva.com/showthread.php/6538-Tutorial-How-to-reduce-excessive-stuttering-or-buffering-when-streaming-videos

[andyco44]

its a wired connection to the tv plus it were working fine a few days ago and I aint changed anything it just started to happen.

[Paul]

Understand. Try rebooting your router. That can often be the cause.

If still a problem, then send us a set of logs. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the dropping connection problem on your TV and then stop your Mezzmo server and edit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[andyco44]

log sent. its very annoying I can do it thro A B C D ect folders but not with full list of films it connection fail when I get to F and cant go any further. it will only let me scroll down to the first 40 films then it says connection to server fail please sort this out thanks.

[Paul]

Thanks - got your logs. We'll analyse them shortly and respond back via email.

[andyco44]

ok thanks.

[andyco44]

I got your email and did wot you said and it didn't work. I also removed the program and deleted the harry potter films and reinstalled the program and it still does not work it still says connection to server fail when u scroll down my list off films. looks like im mite av to change to a different program see as urs is not working unless you got any more ideas?.

[Paul]

Please email us a new set of logs to support [at] conceiva [dot] com and we'll see if we can see any changes & possible causes for your problems.

[andyco44]

don't matter change to Serviio works with this sorry.

[Paul]

That's a pity. You're welcome to come back to Mezzmo anytime and we'll find & fix the problem you are having.

[andyco44]

I have still got it on my pc I just have to do it another way instead off just my list of films like A B C D ect.