File Stops Streaming Sony BDP, HT, SMP (2012 AND 2011 Models)

[Rockydog1947]

While playing tv show Vampire Diaries it just stops streaming, picture stays on screen and eventually will move to next selection and it does the same. The files play perfectly on computer using VLC. I have enclosed logging data and ffmeg file.

Edit: Sorry forgot to add that pretranscode fails on all files.

Thanks, Ken

[Paul]

Hi Ken,

Thanks for the logs. Mezzmo is streaming the MKV file directly to your Sony BDP and after playing a portion of the video, your Sony BDP suddenly aborts streaming. This suggests that there is something in the MKV file that your Sony BDP cannot decode and render (so it aborts). This could be due a badly encoded MKV file. Even though VLC can play it fine, other renderers (such as your Sony BDP) may not be able to decode & play it. You mention that pre-transcoding fails. That may be a hint that the file may have some problems. Please pre-transcode the MKV file again. When it fails, go to the Transcoding pane and click on the 'Failed' text for the MKV file that is listed there. Please post the FFmpeg information here or email it to us at support [at] conceiva [dot] com.

[Rockydog1947]

Here it is Paul.

C:\Program Files (x86)\Conceiva\Mezzmo\ffmpeg64\ffmpeg.exe -y -fflags +genpts -i "H:\Vampire Diaries\The.Vampire.Diaries.S04E10.After School Special.mkv" -map 0:v:0 -map 0:a:0 -c:v:0 copy -muxrate 10000000 -level 40 -bsf:v h264_mp4toannexb -filter:v "yadif" -pix_fmt yuv420p -copyinkf -coder 1 -flags +loop -subq 7 -me_range 16 -g 25 -keyint_min 25 -sc_threshold 40 -b_strategy 1 -x264opts direct-pred=auto:b-pyramid=normal:mixed-refs=1:weightb=1:8x8dct=1:fast-pskip=1:crf=22:ref=2:bframes=3:me=dia -partitions -parti8x8-parti4x4-partp8x8-partp4x4-partb8x8 -bidir_refine 1 -c:a:0 copy -sn -threads 0 -async 0 -f mpegts "I:\Coded Movies\88C82DC8-9E04-4b8e-8D88-5E4332770085\Video\912-mpegts_transcoding-libx264-ac3-sn.mzt"

ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
built on Jun 27 2013 17:20:20 with gcc 4.6.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc64/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
libavutil 52. 17.103 / 52. 17.103
libavcodec 54. 92.100 / 54. 92.100
libavformat 54. 63.102 / 54. 63.102
libavdevice 54. 3.103 / 54. 3.103
libavfilter 3. 41.100 / 3. 41.100
libswscale 2. 2.100 / 2. 2.100
libswresample 0. 17.102 / 0. 17.102
Input #0, matroska,webm, from 'H:\Vampire Diaries\The.Vampire.Diaries.S04E10.After School Special.mkv':
Metadata:
creation_time : 2013-04-19 16:05:32
Duration: 00:42:29.28, start: 0.000000, bitrate: 4595 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p, 1280x720 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 2k tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
Output #0, mpegts, to 'I:\Coded Movies\88C82DC8-9E04-4b8e-8D88-5E4332770085\Video\912-mpegts_transcoding-libx264-ac3-sn.mzt':
Metadata:
encoder : Lavf54.63.102
Stream #0:0(eng): Video: h264, yuv420p, 1280x720 [SAR 1:1 DAR 16:9], q=2-31, 23.98 fps, 90k tbn, 1k tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), 384 kb/s (default)
Stream mapping:
Stream #0:0 -> #0:0 (copy)
Stream #0:1 -> #0:1 (copy)
Press [q] to stop, [?] for help
[mpegts @ 000000000421f860] st:0 PTS: 37530 DTS: 26280 < 26281 invalid, clipping
frame= 6573 fps=0.0 q=-1.0 size= 334682kB time=00:04:34.14 bitrate=10001.0kbits/s
dts < pcr, TS is invalid
[mpegts @ 000000000421f860] dts < pcr, TS is invalid
Last message repeated 42 times
Failed to open bitstream filter h264_mp4toannexb for stream 0 with codec copy: Invalid argument
[mpegts @ 000000000421f860] H.264 bitstream malformed, no startcode found, use the h264_mp4toannexb bitstream filter (-bsf h264_mp4toannexb)
av_interleaved_write_frame(): Invalid argument

<MEZZMO>: Child process ended with code: 109, ExitCode=1

[Paul]

Thanks, Ken. Please try this. Pre-transcode your MKV file again. This time, in the Pre-transcode Formats dialog, select the "Force full transcode of all channels" checkbox. This should stop the error you are currently getting with pre-transcoding. Transcoding will be slower this time, but it should transcode the MKV file and then you can try streaming it after transcoding has completed. Let us know how it goes.

[Rockydog1947]

Thanks, Paul.

Okay, did as requested but transcoding stopped at less then 30% (didn't say Failed). Video played for a few minutes then stopped and moved on to next selection.

Ken

[Paul]

It does look like the MKV file is badly encoded, Ken. Mezzmo could not transcode it successfully and your Sony BDP cannot play it either. VLC can play it - but it is an excellent media player and can often get over encoding issues contained in the file. If possible, I suggest you re-encode it again (if you created the video file) or, if you downloaded it from the web, then ask the author to re-encode it again.

[Rockydog1947]

Thanks, Paul. I suspected that was the issue and would normally have replaced the file but thought I would check with you first.

Ken