Panasonic SA-BT230

[midsomerjambo]

Hi,

I installed Mezzmo on my laptop and configured it to use file storage on my desktop PC via Ethernet. Mezzmo appears fine on my Panasonic SA-BT230 surround sound and when I drill down, I see the all the stored movies, music and images. However, when I select anything to play/view, I get a message "Cannot connect. Please confirm network connection and settings" and nothing happens. To be fair, my laptop and desktop are upstairs and my BT230 is downstairs. I'm using a couple of old Sky switch/routers to connect my upstairs network to the downstairs network with home plugs and the mains wiring as the backbone so it's a little complex. However, I opened the inbound ports 53168, 1900 and 2869 for TCP and UDP on both switch/routers. Any idea what I'm not doing that I need to? I don't want to pay for Mezzmo until I know it's working as I want it to.

Regards, MSJ

[Paul]

Hi MSJ,

The problem could be related to access permissions where Mezzmo server (running as a Windows service under Local System account) cannot access your media files if they are stored on a NAS or external computer. See this FAQ to fix this problem - http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network.

If that does not fix your problem, then it's best we see a set of logs. Turn on logging in Mezzmo (http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the problem on your Panasonic device and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.