Aspect ratio is incorrect

[the_wondersmith]

the aspect ratio on all my videos is off, I have checked the video ratio, i have tried pretranscoding, I set it to the proper device and i cannot get it to unsquish the video
I am using the dish/hopper setting for running through my sanyo tv

ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
built on Jun 27 2013 17:20:20 with gcc 4.6.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc64/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
libavutil 52. 17.103 / 52. 17.103
libavcodec 54. 92.100 / 54. 92.100
libavformat 54. 63.102 / 54. 63.102
libavdevice 54. 3.103 / 54. 3.103
libavfilter 3. 41.100 / 3. 41.100
libswscale 2. 2.100 / 2. 2.100
libswresample 0. 17.102 / 0. 17.102
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Me\Desktop\FF Output\The Wolf of Wall Street.mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isomavc1
creation_time : 2014-02-02 11:36:02
encoder : FormatFactory : www.pcfreetime.com
Duration: 02:59:49.73, start: 0.000000, bitrate: 981 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 640x272 [SAR 1:1 DAR 40:17], 853 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc
Metadata:
creation_time : 2014-02-02 11:36:02
handler_name : video
Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 125 kb/s
Metadata:
creation_time : 2014-02-02 11:39:37
handler_name : sound
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 21, 100
---> Frame rate: 23.98
---> Aspect ratio: 40:17 PAR=1:1

[Paul]

Two things to try:


When the video is playing on your device, press the Tools or Options or Settings button on your device's remote control and see if there are Display mode or View mode or Zoom mode settings. Often devices have display/view/zoom settings to let you view the video as zoomed, fitted or as original.
If your device does not have these settings, then you can try the "Adjust video aspect ratio" checkbox on the Device Settings dialog (Performance tab). This will tell Mezzmo to adjust the pixel aspect ratio to use square pixels when transcoding your video. Go to the Media devices dialog and edit your device. Set this checkbox and then go to the Transcoding tab on this dialog and delete your transcoded files. Try streaming now.

[the_wondersmith]

The tv has no zoom settings and I have tried it with that checkbox checked and unchecked

[Paul]

OK - it's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Go to the Media Devices dialog and edit your device. On the Device Settings dialog, go to the Transcoding tab and delete your transcoded files. Now stream the video and when it appears with the wrong aspect ratio, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[the_wondersmith]

sent the log in last week

[Paul]

sent the log in last week

Do you get a reply from us? If not, then please email the logs into us again at support [at] conceiva [dot] com. Your email may not have reached us for some reason. Make sure the email attachment is under 10MB in size. If over 10MB, then upload it to a file sharing site like dropbox, mega.co.nz, etc., and email us the download link.

[the_wondersmith]

just resent!

[Paul]

Thanks - got your logs. We'll analyse them and reply via email.