"Please check network connection" error

[jfb]

I am using Mezzmo 4.0.3.0 on a wireless network with a Samsung EH5300 TV. Frequently, in the middle of a video, I get a "Please check network connection" message and the TV reverts to its prior state. It seems to be totally random, although I notice it most often with shorter videos, like music vids. I just watched a two hour movie without a problem, and the next video I watched, a music vid, shut down with the error message about 2 minutes in. I didn't have this problem with Samsung Allshare.

[Paul]

We do see this error sometimes from Samsung TV and BDP owners. It seems to be an issue in the TV/BDP's firmware. It can typically be fixed in Mezzmo by increasing the SSDP interval to 86400 (which is 24 hours). See this FAQ - http://forum.conceiva.com/showthread.php/6245-FAQ-Change-the-default-SSDP-advertisement-interval

[jfb]

Thanks for the response Paul. I made the change to the SSDP interval as suggested. Everything seemed to be fine but today I started getting the same error message. It seems to happen with shorter video files, like music vids (.flv), not with longer movie files. I thought it was limited to files on my slave HDD but when I moved some of them to the main drive the error persisted. Any other suggestions would be most welcome.

[Paul]

I suggest you send us a set of logs when this occurs and we'll see if we can see anything going wrong. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Use Mezzmo on your device(s) as normal and when the problem occurs, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, make a note of the file you were playing when the problem occurred.

[razid]

I have this same problem with my Sony Bravia KDL-55W805BBN (Nordic). Did you find a solution?

[Paul]

The problem is often caused by a DLNA / UPnP device on your home network broadcasting lots of UPnP messages and this disrupts some devices when streaming - especially Samsung devices. We have not seen this with Sony Bravia TVs though. In your case, it could be a weak wireless signal or something else. If you like, you can email us a set of logs when the problem occurs and we'll know why it's happening on your home setup. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the disconnection problem and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com for analysis.