Missing file sizes and more...

[MadsBakholt]

Hi there,

I'm relatively new to Mezzmo and have Mezzmo 4.0.4.0 running on my server(Quad Xeon, 12GB RAM, bla, bla, bla...) in conjunction with my Samsung UE55F9005 TV... it's a nice setup... :)

But I'm having a few issues which makes the overall experience less attractive:

1) Whenever I browse my videos in the built-in interface on my TV, file sizes are missing(AVCHD files, .mts)!
2) Whenever transcoding ends on the server(EOF), my TV pops up a "Check network connection" while the video runs in the background!

Subject 1) might indicate a META data problem
Subject 2) is so annoying as transcoding actually works, but it seems that EOF is not signalled to my TV in a correct manner?


/Mads

[Paul]

Hi Mads,

Some answers:


When a file is not compatible for your device, then Mezzmo must transcode it. So, when it lists these 'to-be-transcoded' files, the actual file size of the 'to-be-transcoded' files is not known yet - since the file has not been transcoded yet. So, Mezzmo will either not include a file size or will put a large number to 'trick' the device. Mezzmo chooses which method depending on the device you have and the device profile profile you have chosen. Each device treats transcoded files differently and we know which method they best perform with from extensive testing. So that may explain why you do not see file sizes for certain files.
That's a strange result and we have not heard of this before. Perhaps related to the Samsung onscreen error message that you are getting is that some Samsung TV and BDP owners report that they see an onscreen error message every 20 minutes or so and their playback stops midway. One tweak to fix this is to change the SSDP interval in Mezzmo Mezzmo from 1800 to 86400. See this FAQ - http://forum.conceiva.com/showthread.php/6245-FAQ-Change-the-default-SSDP-advertisement-interval. Try that and see if it fixes the problem. Remember to restart your Mezzmo server. If no better, then we'd like to see a set of logs when this occurs. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the onscreen error on your TV when streaming with Mezzmo and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.