Why Do You Log Off Forum Members While Writing Posts

[AJ777]

Several times now you have logged me off in the background while I have been writing posts. The screen says I am logged in when I submit my post but it takes me to the login page and everything I previously wrote is unretrievable/lost. What do you hope to gain by aggravating your customers by logging them off when they are trying to submit their posts? Is this a way for you to reduce the number of posts? Will you please fix this? IMO it is a ridiculous for you to do this to your forum members.

[Paul]

Sorry - we don't purposefully do this. I guess it is vBulletin doing it. We use vBulletin as our forum engine (one of the most popular forum tools used today).

It sounds like the forum is unable to save the required cookies onto your computer. You may have cookies disabled on your web browser. Make sure they are enabled. Also, try clearing your cookies in your web browser and see if that helps. After making these changes, exit your web browser and try again.

If no better, as a test, try another web browser (Chrome, Firefox, IE) and see if the same problem exists. That will tell you if it is related to your default web browser.

Let us know how you go.

[AJ777]

Sorry - we don't purposefully do this. I guess it is vBulletin doing it. We use vBulletin as our forum engine (one of the most popular forum tools used today).

It sounds like the forum is unable to save the required cookies onto your computer. You may have cookies disabled on your web browser. Make sure they are enabled. Also, try clearing your cookies in your web browser and see if that helps. After making these changes, exit your web browser and try again.

If no better, as a test, try another web browser (Chrome, Firefox, IE) and see if the same problem exists. That will tell you if it is related to your default web browser.

Let us know how you go.

Thanks, Paul. No, I do not have cookies disabled. I would if I could but it disables too many features on too many websites. The problem seems to be an expired amount of time issue since I have also found this same issue on other forums. vBulletin is probably very poorly managing them as well. I guess nothing can be done about it then, and your customers will just have to suffer through the aggravation if they want to use your forum. Thanks for your response.

[Paul]

Just checked vBulletin's settings and the inactivity timeout is set to 30 minutes - which seems an acceptable amount. If you are experiencing timeouts on other forums as well, then it may be something related to your web browser.

[AJ777]

Just checked vBulletin's settings and the inactivity timeout is set to 30 minutes - which seems an acceptable amount. If you are experiencing timeouts on other forums as well, then it may be something related to your web browser.

Well, it would actually be much better if we could log off when we want to log off but that's good to know that we only have 30 minutes to write a post. I don't know why they would think they have to automatically log us off anyway. Pretty ridiculous if you ask me. Thanks much for looking into it though. As always, you guys and gals are awesome.