samsung un50h5500afxza Profile

[Jaiden207]

Am I right in assuming that the profile I should use for my samsung un50h5500afxza device should be H?

It was set to C but after reading and somewhat getting confused I think I figured it was H but wanted clarification.

[Paul]

You are right - choose the 'Samsung H' device profile for your Samsung H-series TV.

[Jaiden207]

Follow up question... What is the difference between the samsung C and H device profile.

I noticed subtitles weren't displaying when switched to the H profile.

[Paul]

There are quite a few differences in video format support, music format support, photo format support and subtitle format support since Samsung H-series TVs support quite a lot more formats compared to the older Samsung C-series. Regarding subtitles not displaying, what is the FFmpeg information for the video that you are streaming? Right-click on the video and click 'Get FFmpeg Information'. Also what associated subtitle do you have for this video - embedded subs or external subtitle file? And what format is the subtitle (SRT, SUB, ASS, SMI, etc.)? That will help us understand what's happening.

[Jaiden207]

This Is the information for a video that will play subtitles when set to samsung C but not on samsung H. Embedded subtitles.

ffmpeg version N-64587-g2571e8f Copyright (c) 2000-2014 the FFmpeg developers
built on Jul 10 2014 00:28:27 with gcc 4.8.3 (GCC)
configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libcaca --enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-aacenc --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs --enable-libxvid --enable-decklink --enable-zlib
libavutil 52. 92.100 / 52. 92.100
libavcodec 55. 69.100 / 55. 69.100
libavformat 55. 45.100 / 55. 45.100
libavdevice 55. 13.102 / 55. 13.102
libavfilter 4. 10.100 / 4. 10.100
libswscale 2. 6.100 / 2. 6.100
libswresample 0. 19.100 / 0. 19.100
libpostproc 52. 3.100 / 52. 3.100
Input #0, matroska,webm, from 'J:\<path>\<Path>\<FILENAME>.mkv':
Metadata:
encoder : libebml v1.2.3 + libmatroska v1.3.0
creation_time : 2014-05-07 15:39:20
Duration: 00:23:47.19, start: 0.000000, bitrate: 1908 kb/s
Stream #0:0: Video: h264 (High), yuv420p, 1280x720 [SAR 1:1 DAR 16:9], 30.30 fps, 30.30 tbr, 1k tbn, 59.94 tbc (default) (forced)
Stream #0:1: Audio: aac, 44100 Hz, stereo, fltp (default) (forced)
Stream #0:2: Subtitle: ssa (default) (forced)
Stream #0:3: Attachment: ttf
Metadata:
filename : OpenSans-Semibold.ttf
mimetype : application/x-truetype-font
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 40, 100
---> Frame rate: 30.30
---> Aspect ratio: 16:9 PAR=1:1
---> Duration: 00:23:47


Heres the information on a video that will play subtitles on neither (why I've been messing with the profiles).


ffmpeg version N-64587-g2571e8f Copyright (c) 2000-2014 the FFmpeg developers
built on Jul 10 2014 00:28:27 with gcc 4.8.3 (GCC)
configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libcaca --enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-aacenc --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs --enable-libxvid --enable-decklink --enable-zlib
libavutil 52. 92.100 / 52. 92.100
libavcodec 55. 69.100 / 55. 69.100
libavformat 55. 45.100 / 55. 45.100
libavdevice 55. 13.102 / 55. 13.102
libavfilter 4. 10.100 / 4. 10.100
libswscale 2. 6.100 / 2. 6.100
libswresample 0. 19.100 / 0. 19.100
libpostproc 52. 3.100 / 52. 3.100
Input #0, matroska,webm, from 'J:\<path>\<Path>\<FILENAME>.mkv':
Metadata:
encoder : libebml v1.2.2 + libmatroska v1.3.0
creation_time : 2013-12-16 04:56:41
Duration: 01:30:02.42, start: 0.000000, bitrate: 4853 kb/s
Chapter #0.0: start 0.000000, end 72.300000
Metadata:
title : Intro
Chapter #0.1: start 72.300000, end 192.170000
Metadata:
title : OP
Chapter #0.2: start 192.170000, end 5196.691000
Metadata:
title : Main
Chapter #0.3: start 5196.691000, end 5402.419000
Metadata:
title : ED
Stream #0:0(jpn): Video: h264 (High 10), yuv420p10le(tv, bt709), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1: Audio: aac, 48000 Hz, 5.1, fltp (default)
Stream #0:2(eng): Subtitle: ssa (default)
Stream #0:3: Attachment: ttf
Metadata:
filename : CENTURYO.TTF
mimetype : application/x-truetype-font
Stream #0:4: Attachment: ttf
Metadata:
filename : Eager_Naturalist.ttf
mimetype : application/x-truetype-font
Stream #0:5: Attachment: ttf
Metadata:
filename : FONTIN_SANS.OTF
mimetype : application/x-truetype-font
Stream #0:6: Attachment: ttf
Metadata:
filename : Fontin_Sans_R_45b.otf
mimetype : application/x-truetype-font
Stream #0:7: Attachment: ttf
Metadata:
filename : Fontin_Sans_SC_45b.otf
mimetype : application/x-truetype-font
Stream #0:8: Attachment: ttf
Metadata:
filename : ANNA.otf
mimetype : application/x-truetype-font
Stream #0:9: Attachment: ttf
Metadata:
filename : azazel_1.ttf
mimetype : application/x-truetype-font
Stream #0:10: Attachment: ttf
Metadata:
filename : mvboli.ttf
mimetype : application/x-truetype-font
Stream #0:11: Attachment: ttf
Metadata:
filename : Fontin_Sans_I_45b.otf
mimetype : application/x-truetype-font
Stream #0:12: Attachment: ttf
Metadata:
filename : Old_Newspaper_Font.ttf
mimetype : application/x-truetype-font
Stream #0:13: Attachment: ttf
Metadata:
filename : Fontin_Sans_BI_45b.otf
mimetype : application/x-truetype-font
Stream #0:14: Attachment: ttf
Metadata:
filename : LEHN096.TTF
mimetype : application/x-truetype-font
Stream #0:15: Attachment: ttf
Metadata:
filename : RuzickaTypeK.ttf
mimetype : application/x-truetype-font
Stream #0:16: Attachment: ttf
Metadata:
filename : Josschrift_Bold.ttf
mimetype : application/x-truetype-font
Stream #0:17: Attachment: ttf
Metadata:
filename : Denne s Old Handwriting.ttf
mimetype : application/x-truetype-font
Stream #0:18: Attachment: ttf
Metadata:
filename : FJ-KanteiryuEdomoji-Lite.ttf
mimetype : application/x-truetype-font
Stream #0:19: Attachment: ttf
Metadata:
filename : ImmiFiveOFive.otf
mimetype : application/x-truetype-font
Stream #0:20: Attachment: ttf
Metadata:
filename : FONTIN_SANS.OTF
mimetype : application/x-truetype-font
Stream #0:21: Attachment: ttf
Metadata:
filename : VAGRoundedStd-Light.otf
mimetype : application/x-truetype-font
Stream #0:22: Attachment: ttf
Metadata:
filename : CENTURYO.TTF
mimetype : application/x-truetype-font
Stream #0:23: Attachment: ttf
Metadata:
filename : Eager_Naturalist.ttf
mimetype : application/x-truetype-font
Stream #0:24: Attachment: ttf
Metadata:
filename : FONTIN_SANS.OTF
mimetype : application/x-truetype-font
Stream #0:25: Attachment: ttf
Metadata:
filename : Fontin_Sans_R_45b.otf
mimetype : application/x-truetype-font
Stream #0:26: Attachment: ttf
Metadata:
filename : Fontin_Sans_SC_45b.otf
mimetype : application/x-truetype-font
Stream #0:27: Attachment: ttf
Metadata:
filename : ANNA.otf
mimetype : application/x-truetype-font
Stream #0:28: Attachment: ttf
Metadata:
filename : azazel_1.ttf
mimetype : application/x-truetype-font
Stream #0:29: Attachment: ttf
Metadata:
filename : mvboli.ttf
mimetype : application/x-truetype-font
Stream #0:30: Attachment: ttf
Metadata:
filename : Fontin_Sans_I_45b.otf
mimetype : application/x-truetype-font
Stream #0:31: Attachment: ttf
Metadata:
filename : Old_Newspaper_Font.ttf
mimetype : application/x-truetype-font
Stream #0:32: Attachment: ttf
Metadata:
filename : Fontin_Sans_BI_45b.otf
mimetype : application/x-truetype-font
Stream #0:33: Attachment: ttf
Metadata:
filename : LEHN096.TTF
mimetype : application/x-truetype-font
Stream #0:34: Attachment: ttf
Metadata:
filename : RuzickaTypeK.ttf
mimetype : application/x-truetype-font
Stream #0:35: Attachment: ttf
Metadata:
filename : Josschrift_Bold.ttf
mimetype : application/x-truetype-font
Stream #0:36: Attachment: ttf
Metadata:
filename : Denne s Old Handwriting.ttf
mimetype : application/x-truetype-font
Stream #0:37: Attachment: ttf
Metadata:
filename : FJ-KanteiryuEdomoji-Lite.ttf
mimetype : application/x-truetype-font
Stream #0:38: Attachment: ttf
Metadata:
filename : ImmiFiveOFive.otf
mimetype : application/x-truetype-font
Stream #0:39: Attachment: ttf
Metadata:
filename : VAGRoundedStd-Light.otf
mimetype : application/x-truetype-font
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 51, 110
---> Frame rate: 23.98
---> Aspect ratio: 16:9 PAR=1:1
---> Duration: 01:30:02

[Paul]

Interesting results. Please turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Stream the first MKV file with both the H & C device profiles and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

For the 2nd MKV file, right-click on it on Mezzmo and click Properties. On the Properties dialog, go to the Subtitles tab and you should see the embedded subtitles and the (Mezzmo auto-extracted) subtitles listed there. Select the auto-extracted subtitle and click 'Subtitle Settings'. Check that the subtitles appear OK on the Subtitle Settings dialog.

[Jaiden207]

The Logs were sent

The settings look okay but still no dice.

[Paul]

Thanks - we'll look into it and report back via email.