Panasonic Viera

[gurp925]

Hi I just got my new TV a Viera TC-58LE64 when I load Mezzmo on the TV I see the file fine it plays for like 15-20 seconds then says, please wait and eventually "Cannot not read file". Please help!, My TV also recognised it as a Panasonic Viera 2013 base model.

[Paul]

Try the 'Panasonic Viera (2013 models)' device profile and see if streaming is better.

If no better, then it's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Now reproduce the streaming problem you mention on your TV. Once reproduced, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[gurp925]

Try the 'Panasonic Viera (2013 models)' device profile and see if streaming is better.

If no better, then it's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Now reproduce the streaming problem you mention on your TV. Once reproduced, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

Hey Paul i tried to change the profile it did make a little difference but if i forwarded same problem happened,

So I emailed the logs to you!

[gurp925]

Now ive also noticed i cannot play AVI's at all

[Paul]

OK - we have your logs and we will respond back shortly via email as soon as we have analysed them.

[gurp925]

Great thanks Paul

[gurp925]

OK - we have your logs and we will respond back shortly via email as soon as we have analysed them.

Hey Paul i still have not received anything back from support.

[Paul]

Sorry for the delay. We've been busy working through several other issues from users. We will definitely get to your issue today & respond back via email.

[gurp925]

Alright thanks.