PDA

View Full Version : Audio issues



kalamarca
07-28-2014, 06:16 AM
I have been using Mezzmo for a little while with no issues. Lately I have had a few movies that will not play the audio. I have pre-transcoded the files several times and still no audio. My tv is a Sony Bravia 52xbr9.

Paul
07-28-2014, 09:33 AM
The audio channel within the video could be badly encoded or encoded in such a way that your TV's firmware cannot decode and play it. When you pre-transcode the video, select the "Force full transcode of all channels" checkbox on the Pre-transcode Formats dialog when you click the "Choose Formats" link on the Pre-transcode Files dialog. After pre-transcoding has completed, try streaming the file now.

If no better, then please let us know the device profile you are using with your TV (I would suggest using the "Sony Bravia KDL" device profile). Go to the Media Devices dialog to see this. Also, post the FFmpeg Information for one of the videos that plays without any audio. Right-click on the video and click 'Get FFmpeg Information'.