MKV files

[Dré]

Hey Guys,

I want to play some MKV files (transcoded or not) but the TV says :"This file is not supportet" (in Dutch: "Bestand wordt niet ondersteund")

Last week I played many MKV files with no Problem, I changed nothing in my System or TV

How is this possible?


Dré

[BeFi]

Dré,

I have a similar observation with .mts HD video files and Samsung TVs. Since I use Mezzmo 4.0.6 the Samsung TVs sometimes say 'File not supported' and next time play it without issues. I have a Samsung C and a D series Tv and both show the same randomness of behavior.

With Mezzmo 3.4.3 the .mts files were playing fine.

I have not yet reported the issue to Paul due to time constraints but I am sure its just a timing issue in Mezzmo's delivery.

Which TV model are you having issues with?

regds Bernhard

[Paul]

Thanks for reporting this, Dré & Bernhard. We'll need some more information to determine the reason for the problem:


Your TV model and the device profile assigned to the TV in the Media Devices dialog.
The FFmpeg information for one of the video files that has this problem. Right-click on the video in Mezzmo and click 'Get FFmpeg Information'.
Are there any subtitles associated with this video? Right-click on the video in Mezzmo and click Properties. On the Properties dialog, go to the Subtitles tab to check if there any subtitles.

[BeFi]

Hi Paul,

(1) TV Models: Samsung UE40C8790 (Mezzmo: TV-40C8700) and Samsung UE32D6750 (Mezzmo: [Tv]UE32D6750)
(2) No subtitles associated
Additional Observation on Samsung C: When playing sometimes the file supports Chaptering and sometimes not. Usually .mts files supoprz Chaptering on Samsung C
(3) FFMpeg Information:
ffmpeg version N-59793-g7a8318f Copyright (c) 2000-2014 the FFmpeg developers
built on Jan 16 2014 16:39:38 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl32 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-pthreads --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc32/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib --enable-libvpx --enable-libvorbis
libavutil 52. 62.100 / 52. 62.100
libavcodec 55. 48.101 / 55. 48.101
libavformat 55. 23.103 / 55. 23.103
libavdevice 55. 5.102 / 55. 5.102
libavfilter 4. 1.100 / 4. 1.100
libswscale 2. 5.101 / 2. 5.101
libswresample 0. 17.104 / 0. 17.104
Input #0, mpegts, from 'F:\Filme\Natur und Reise\Donau - Lebensader Europas Teil 2_07-30_20-57-00.m2ts':
Duration: 00:46:53.66, start: 1.380000, bitrate: 14428 kb/s
Program 1
Stream #0:0[0x1100]: Audio: ac3 (AC-3 / 0x332D4341), 48000 Hz, stereo, fltp, 192 kb/s
Stream #0:1[0x1011]: Video: h264 (Main) (HDMV / 0x564D4448), yuv420p(tv, bt709), 1280x720 [SAR 1:1 DAR 16:9], 50 fps, 50 tbr, 90k tbn, 100 tbc
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 40, 77
---> Frame rate: 50,00
---> Aspect ratio: 16:9 PAR=1:1
---> Duration: 00:46:53

[Dré]

Hi Everybody,

I have deleted the Profile "Panasonic Viera Plasma TV" and then let it connect again with Mezzmo, then it all works again
Subtitles are external .srt file

A little bit strange

ffmpeg version N-59793-g7a8318f Copyright (c) 2000-2014 the FFmpeg developers
built on Jan 16 2014 16:51:32 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
libavutil 52. 62.100 / 52. 62.100
libavcodec 55. 48.101 / 55. 48.101
libavformat 55. 23.103 / 55. 23.103
libavdevice 55. 5.102 / 55. 5.102
libavfilter 4. 1.100 / 4. 1.100
libswscale 2. 5.101 / 2. 5.101
libswresample 0. 17.104 / 0. 17.104
Input #0, matroska,webm, from 'X:\!!! Onbekeken films\Tapped Out (2014) MKV\Tapped out.mkv':
Metadata:
encoder : libebml v1.3.0 + libmatroska v1.4.1
creation_time : 2014-05-21 02:11:12
Duration: 01:48:20.51, start: 0.000000, bitrate: 4234 kb/s
Chapter #0.0: start 0.000000, end 279.000000
Metadata:
title : Chapter 1
Chapter #0.1: start 279.000000, end 895.000000
Metadata:
title : Chapter 2
Chapter #0.2: start 895.000000, end 1355.000000
Metadata:
title : Chapter 3
Chapter #0.3: start 1355.000000, end 1787.000000
Metadata:
title : Chapter 4
Chapter #0.4: start 1787.000000, end 2341.000000
Metadata:
title : Chapter 5
Chapter #0.5: start 2341.000000, end 2932.000000
Metadata:
title : Chapter 6
Chapter #0.6: start 2932.000000, end 3335.000000
Metadata:
title : Chapter 7
Chapter #0.7: start 3335.000000, end 3925.000000
Metadata:
title : Chapter 8
Chapter #0.8: start 3925.000000, end 4353.000000
Metadata:
title : Chapter 9
Chapter #0.9: start 4353.000000, end 5155.000000
Metadata:
title : Chapter 10
Chapter #0.10: start 5155.000000, end 5996.000000
Metadata:
title : Chapter 11
Chapter #0.11: start 5996.000000, end 6305.000000
Metadata:
title : Chapter 12
Chapter #0.12: start 6305.000000, end 6500.512000
Metadata:
title : Chapter 13
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709), 1912x796 [SAR 1:1 DAR 478:199], 23.98 fps, 23.98 tbr, 1k tbn, 2k tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
Stream #0:2: Attachment: mjpeg
Metadata:
filename : small_cover.jpg
mimetype : image/jpeg
Stream #0:3: Attachment: mjpeg
Metadata:
filename : small_cover_land.jpg
mimetype : image/jpeg
Stream #0:4: Attachment: mjpeg
Metadata:
filename : cover.jpg
mimetype : image/jpeg
Stream #0:5: Attachment: mjpeg
Metadata:
filename : cover_land.jpg
mimetype : image/jpeg
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 40, 100
---> Frame rate: 23,98
---> Aspect ratio: 478:199 PAR=1:1
---> Duration: 01:48:20

[Paul]

OK - let us know if the problem re-appears and we'll find out what's going wrong.

[BeFi]

Hi Paul,

will you follow up on my report or shall I open a new thread?
I tried what Dré did and had Mezzmo re-recognize my TV's after deleting their profiles.That made no difference in my case.
I also experimente with the bitrates of the videos trying bitrates around 8k and bitrates >12k. Absolutely no positive effect.

Bernhard
Bernhard

[Paul]

Hi Bernhard,

Let's keep your issue with this thread.

Your video does have a very high video bitrate (14Mb/sec) so it could be that you TV is struggling to play the video - but if it worked with a previous version of Mezzmo, then that probably is not the reason. Can you create a set of logs when you stream this video? We'd like to see what Mezzmo server and your 2 TVs are doing. Email the logs to us at support [at] conceiva [dot] com.

[Dré]

Hi Paul,

today the same problem with my Panasonic Plasma TV, on my Samsung HD LED TV no problems with playing MKV or M2TS Files

How is that possible?

Dré

[Paul]

Hi Dré,

It's best we see a set of logs when the problem occurs. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the streaming problem on your Panasonic TV and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, also include the FFmpeg information for the file you streamed. Right-click on the file in Mezzmo and click 'Get FFmpeg Information'.

[Dré]

Done!

Hope you find the problem

Dré

ps I am on Vacation from Friday 23.08 till Sunday 31.08

[Paul]

Thanks - got your logs. We'll report back via email shortly.

[Paul]

Update: We found that the source of the problem for one user (BeFi). On the Windows Services window, BeFi had two Mezzmo servers listed under the same Windows user account. These two servers were sometimes running at the same time and this will cause conflicts in DLNA streaming. There should only be one Mezzmo server running per Windows user account. To check if you have the same problem, run Windows Task Manager and check if there are multiple "MezzmoMediaServer.exe" processes listed under the Processes tab on Task Manager (make sure you view all processes from all users). If you have multiple, then go to Windows Services window (type "services.msc" into the Windows Start Run menu) and check if you have multiple Mezzmo servers listed there. If you do, then change the properties of all but one of them to disabled so that only one Mezzmo server runs for that Windows user account.

[Dré]

I Still got that Problem, very difficult wenn you are transcoding and then have to delete the Panasonic TV, transcoding is also gone :-(

Dré

[BeFi]

Dré,

In my case (I had the two mezzmo media servers at times) the random behavior with HD videos is completely resolved. All TV's play all HD videos independent of bitrate.

[Paul]

Hi Dré,

Please check for multiple Mezzmo servers as I explained in my previous post. If no success, then email us at support [at] conceiva [dot] com and we'll help you resolve this problem.