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paulsalter
09-25-2014, 12:24 AM
Hi,
This is not causing any issues while running the app, but quite often if I close down Mezzmo windows reports that the Mezzmo Server stopped working, for some reason it is not shutting it down correctly
I can reopen straight away and everything is fine, so it's not causing any major issues

Is this something you have seen before?

I can try getting logs, but so far have been unable to replicate the error when I try so logs could be huge if I leave logging enabled (don't have fast enough BB to upload big log files)

this is what the event viewer says, but doesn't mean to much to me

Faulting application name: MezzmoMediaServer.exe, version: 4.0.6.1, time stamp: 0x53c49fd9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1f24
Faulting application start time: 0x01cfd7501d027389
Faulting application path: C:\Program Files (x86)\Conceiva\Mezzmo\MezzmoMediaServer.exe
Faulting module path: unknown
Report Id: 9415cf81-43f9-11e4-bf27-f277029e4ed2
Faulting package full name:
Faulting package-relative application ID:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-09-24T14:46:34.000000000Z

EventRecordID 79980

Channel Application

Computer Paul-Laptop

Security


- EventData

MezzmoMediaServer.exe
4.0.6.1
53c49fd9
unknown
0.0.0.0
00000000
c0000005
00000000
1f24
01cfd7501d027389
C:\Program Files (x86)\Conceiva\Mezzmo\MezzmoMediaServer.exe
unknown
9415cf81-43f9-11e4-bf27-f277029e4ed2

Paul
09-25-2014, 10:02 AM
Thanks for reporting this, Paul. When a crash occurs, you should see the Mezzmo crash window displayed. Click the 'Go To Folder' button on this window and then email the crash dump ZIP file to us at support [at] conceiva [dot] com.

paulsalter
09-25-2014, 05:39 PM
Unfortunately it crashes in the background so I dont get a crash window
This is how it goes

I close the Mezzmo main app
If all is well I get the window coming up asking if its ok to make changes to my pc, saying yes then terminates the server
when it is going to fail, it takes about 20 seconds for the above prompt to appear, when I click yes the server crashes (I only see it has crashed by looking in event viewer or reliability history), no visual information that it has crashed other than taking a while to shut down

Any idea where the crash report is stored, I will look today but not sure what I am looking for

Thanks

Paul
09-25-2014, 05:59 PM
Depending on your Windows version, the crash dump ZIP files will be in:

Windows 8.1: C:\ProgramData\Conceiva\Mezzmo\CER
Windows 8.1: C:\Users\All Users\Conceiva\Mezzmo\CER
Windows 8: C:\ProgramData\Conceiva\Mezzmo\CER
Windows 8: C:\Users\All Users\Conceiva\Mezzmo\CER
Windows 7: C:\ProgramData\Conceiva\Mezzmo\CER
Windows 7: C:\Users\All Users\Conceiva\Mezzmo\CER
Windows Vista: C:\Users\All Users\Conceiva\Mezzmo\CER
Windows Vista: C:\ProgramData\Conceiva\Mezzmo\CER
Windows XP: C:\Documents and Settings\All Users\Application Data\Conceiva\Mezzmo\CER
Windows Server 2003: C:\Documents and Settings\All Users.WINDOWS\Application Data\Conceiva\Mezzmo\CER
Windows Server 2008: C:\ProgramData\Conceiva\Mezzmo\CER
Windows Server 2012: C:\ProgramData\Conceiva\Mezzmo\CER
Windows Server 2012 R2: C:\ProgramData\Conceiva\Mezzmo\CER

paulsalter
09-25-2014, 09:10 PM
Cheers
I have sent the error file via email (looks like its old though to me), this is the only error I ever get so even if old should cover it

Could be windows problem, doing something with background processes

Paul
09-26-2014, 08:34 AM
Thanks, Paul. We'd like to understand why Mezzmo server is crashing so please capture a set of logs and email them to us.