Mezzmo 4K streaming support on a Vizio 4K TV

[Zandarist]

60" VIZIO LED 4K Ultra HD 240Hz Smart TV w/ Wifi
P602UI-B3

I just got this 4K TV this week and I am using the Mezzmo trial version to stream 4K files from my hardrive on my network as the TV has the H.265 codec. The problem I am having is that the TV will not play 4K files encoded with the H.264 codec but only the H.265 codec. Mezzmo when it transcodes the file downscales the picture to 1920x1080 instead of the 1440P or 2160P resolutions. I used the Vizio Smart TV profile provided but I am not sure this profile is meant for this type of TV. Do I need a new profile or am I doing something wrong. I know Mezzmo should provide 4K streaming support so I need to know what I need to do as I would love to buy Mezzmo when the trial runs out.

[Paul]

Email us at support [at] conceiva [dot] com and we'll provide a new 4K Vizio device profile for you. In your email, please include a set of logs. This will help us to create the new device profile. To create a set of logs, turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Now connect to Mezzmo server from your TV and stream a file. Then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[Zandarist]

Thanks for your help. I have just sent the log files.

[Paul]

Thanks - we'll use them to create a new device profile. We'll respond via email.

[Zandarist]

Thanks - we'll use them to create a new device profile. We'll respond via email.

I just received my email that I sent back in error. I think it is because I was using Gmail to send the attached zip file. I used another email account to send the zip file. I hope that this time you receive the email. If you recieve the log files please post here.


Thanks!

[Paul]

Got your email :). We'll analyse the logs and respond back via email.

[Zandarist]

Thanks for telling me you received the log files. It must have been Gmail that caused the first email not to be recieved correctly. Hopefully the log files are what you need to make a profile for this new TV that just came out a few months ago.

[Paul]

We are having problems with emails from some Gmail users when they attach files. It appears Gmail is refusing to send them to our email server. We're looking into it now.

Regarding your TV, if possible, please locate the supported video, music, photo and subtitle formats for your TV model and email that information to us at support [at] conceiva [dot] com. Hopefully your user manual will have the information. We could not find it on Vizio's web site.