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Roadwart
11-26-2014, 07:19 PM
Just got one of these to replace my BDP-S570 & the first thing I did was make sure the firmware is up to date. Set it up using the "BDP, HTS" profile & some files would play while others wouldn`t. Then changed the profile to "BDP, HTS 2014" profile & all worked fine. Following day I ran the player up & its now seeing the Divx files as MPEG & is now saying "unsupported or corrupted file" on files that played fine previously. As far as I`m aware, nothing has changed in the player. I removed the player from the devices & refreshed it. Mezzmo detected it and assigned the "Sony STR" profile so I thought I would try that but its still giving the "unsupported or corrupted file" error. I have tried pushing the files to the player & its giving a "501" file error.

Paul
11-26-2014, 07:28 PM
I suggest you go back to the 'Sony BDP, HT, SMP (2014 models)' device profile. Next, turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Connect to Mezzmo from your BDP and try to play a few files. When that fails, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com for analysis.

Roadwart
11-26-2014, 08:33 PM
Thanks for the fast response! I`m at work at the moment but Ill send those off when I get home.

Roadwart
11-27-2014, 05:31 AM
Just fired off the logs Paul.

Paul
11-27-2014, 06:59 AM
Thanks - we'll analyse them shortly and report back via email.

Roadwart
11-29-2014, 04:36 AM
Tried the tweaked profile Paul, Files now showing as AVI but still wont play. Relogged & emailed back.

Paul
11-29-2014, 06:45 AM
Thanks - we'll check the new set of logs and respond via email.

Paul
12-01-2014, 11:58 AM
Hi Roadwart,

Just replied to your last email but it was rejected by your email server.

Please right-click on the AVI file that you are trying to stream and click 'Get FFmpeg Information'. Email this information to us at support [at] conceiva [dot] com.

Roadwart
12-03-2014, 08:49 AM
Hi Paul,

Strange it did that as the first email got through fine. I`ll fire off the FFmpeg info right now .

Roadwart
12-03-2014, 09:08 AM
I have sent the info from 3 files that did play & now won`t. I`ve also included the info from a file that DOES play for comparison

Paul
12-03-2014, 01:10 PM
Thanks - got your email. We'll check it out now and report back via email.

Roadwart
12-04-2014, 04:30 AM
Thanks Paul, The new profile works for those files but Unfortunately I`ve found some more that I hadn`t checked but still won`t play with the tweaked profile so I`ve logged the errors & sent back the logs along with the FFmpeg info.

Paul
12-04-2014, 06:28 AM
OK - we'll tweak the device profile and email it back to you for further testing.

Roadwart
12-05-2014, 04:06 AM
Thanks Paul, I`ll test that once I`m home from work :)

Paul
12-05-2014, 01:14 PM
OK - let us know how it goes.

Roadwart
12-06-2014, 07:02 AM
Sorry I didn`t get to reply to this yesterday Paul. With the latest profile all files I tested are now playable. Many thanks for your help & dedication in resolving this.

Paul
12-06-2014, 09:11 AM
Glad you are up and running :). Hope you enjoy streaming with Mezzmo!

Roadwart
12-07-2014, 10:40 AM
I do Paul. Its the only software I`ve had that actually does what its supposed to & the support is amazing as you guys have proved. :)