Random MKV's not playing (Not Supported File Format)

[Josip]

Random MKV's not playing. Error message appearing "Not Supported File Format"
The movies do work with other DLNA software.

TV: Samsung PS58C7000
Mezzmo Version: 2.1.11.0 (also tested 2.1.11.1)
OS: Win7 x64

Below are 2 movies that don't work.
------------------------------------------------------------------------------
FFmpeg version SVN-r25446, Copyright (c) 2000-2010 the FFmpeg developers
built on Oct 12 2010 10:38:21 with gcc 4.4.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-mingw32- --enable-static --disable-shared --enable-zlib --disable-ffprobe --disable-ffplay --prefix=/media/windows-share/ffmpeg --extra-cflags=-U__STRICT_ANSI__ --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect
libavutil 50.32. 3 / 50.32. 3
libavcore 0. 9. 1 / 0. 9. 1
libavcodec 52.92. 0 / 52.92. 0
libavformat 52.81. 0 / 52.81. 0
libavdevice 52. 2. 2 / 52. 2. 2
libavfilter 1.50. 1 / 1.50. 1
libswscale 0.12. 0 / 0.12. 0
[matroska,webm @ 012cccd0] Estimating duration from bitrate, this may be inaccurate

Seems stream 0 codec frame rate differs from container frame rate: 47.95 (5000000/104271) -> 24.00 (24/1)
Input #0, matroska,webm, from 'F:\Videos\Movies\HD\Transformers - Trilogy\Transformers (2007)\Transformers (2007)_1080p.DTS.mkv':
Duration: 02:23:27.28, start: 0.000000, bitrate: 1536 kb/s
Stream #0.0(eng): Video: h264, yuv420p, 1920x800, PAR 1:1 DAR 12:5, 23.98 fps, 24 tbr, 1k tbn, 47.95 tbc
Stream #0.1: Audio: dca, 48000 Hz, 5.1, s16, 1536 kb/s
At least one output file must be specified


---> DB Level Info: 51


------------------------------------------------------------------------------
FFmpeg version SVN-r25446, Copyright (c) 2000-2010 the FFmpeg developers
built on Oct 12 2010 10:38:21 with gcc 4.4.2
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-mingw32- --enable-static --disable-shared --enable-zlib --disable-ffprobe --disable-ffplay --prefix=/media/windows-share/ffmpeg --extra-cflags=-U__STRICT_ANSI__ --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect
libavutil 50.32. 3 / 50.32. 3
libavcore 0. 9. 1 / 0. 9. 1
libavcodec 52.92. 0 / 52.92. 0
libavformat 52.81. 0 / 52.81. 0
libavdevice 52. 2. 2 / 52. 2. 2
libavfilter 1.50. 1 / 1.50. 1
libswscale 0.12. 0 / 0.12. 0
[matroska,webm @ 0163ccb0] Estimating duration from bitrate, this may be inaccurate

Seems stream 0 codec frame rate differs from container frame rate: 47.95 (5000000/104271) -> 24.00 (24/1)
Input #0, matroska,webm, from 'F:\Videos\Movies\HD\Top Gun (1986)\Top Gun (1986)_720p.AC3.mkv':
Duration: 01:49:39.33, start: 0.000000, bitrate: 640 kb/s
Stream #0.0(eng): Video: h264, yuv420p, 1280x528, PAR 1:1 DAR 80:33, 23.98 fps, 24 tbr, 1k tbn, 47.95 tbc
Stream #0.1: Audio: ac3, 48000 Hz, 5.1, s16, 640 kb/s
At least one output file must be specified


---> DB Level Info: 51

[Paul]

Is transcoding turned on? In my understanding, Samsung TVs cannot handle MKV files with profile level above 41 (and it's 51 for both of those files), so our device profiles transcode these files. Can you play those files on the TV using PC Share Manager?

[Josip]

I have Transcode turned off as my system cant keep up with the live transcoding. They all work on Serviio & Samsung PC Share Manager. It's just Mezzmo that's having issues with them.

[Paul]

Ok, as a test, can you please switch to "Samsung BDP" device profile and try one of those files again?

[Josip]

I will try the same movies with that profile when I get home. Thanks :)

[Josip]

That profile works with those 2 movies! :D

[Paul]

Ok, can you please send a message to support again and I'll send something to try tomorrow.

[Josip]

I did a clean install of Mezzmo 2.1.11.0 and used the Samsung BDP profile and it allows me to play the MKV's with profile 51 and MP4's with Pause/FF/FR where the Samsung C profile didn't work.

[Paul]

Ok, thanks for letting me know - we'll do a bit more testing here and fix up the "C" profile.

[Josip]

I also tried the "Samsung BDP 3D" profile and noticed that MPV's with profile 51 did not work. A bit of as I thought that the 3D units would be more capable than the non 3D units.

[Paul]

I also tried the "Samsung BDP 3D" profile and noticed that MPV's with profile 51 did not work. A bit of as I thought that the 3D units would be more capable than the non 3D units.

Yes, I'd expect that since they share the same engine and same description in the device profile. Once "C" is updated, so will the "BDP 3D".

[JMcgrey17]

I did a clean install of Mezzmo 2.1.11.0 and used the Samsung BDP profile and it allows me to play the MKV's with profile 51 and MP4's with Pause/FF/FR where the Samsung C profile didn't work.



Make sure that you install them on the right folder... All files is working fine with my Samsung