Had to turn off upnp on my router and now I can't seem to stream to my blueray

[alareau]

I had my internet temporarily disconnected today. When I called my isp (in Canada), they said that to go to support.dlink.com and follow the fixes for my router (SSPD vulnerability).

Essentially the steps for my router (D-Link 825 revB) was to turn off Upnp.

Now the main issue is that seemed to have cause the dnla connection to my blueray to stop playing (so no more streaming videos with Mezzmo :/)

I've been browsing around and someone suggested opening some ports on the router for upnp (namely udp 1900 & tcp 2869). I opened both these ports for the blueray ip and the computer doing the streaming but alas no luck.

Now, this isn't a mezzmo issue but it is preventing me from watching my show using Mezzmo. Any help would greatly. I'm guessing you guys are bit more knowledgeable on the subject.

Thanks in advance
Alex

[Paul]

Hi Alex,

Your router needs to be able to pass through UPnP / DLNA traffic that is communicating between your device(s) and Mezzmo server. The ports used are the port listed in the Media Server Settings dialog in Mezzmo and the standard UPnP ports 1900 and 2869.

For other things to check, see this FAQ for more details - http://forum.conceiva.com/showthread.php/1183-FAQ-Cannot-see-Mezzmo-on-your-DLNA-device

[alareau]

Ok, so this is what I have so far.

On the blue ray, I can see the mezzmo server and I can navigate to the file. When I select it, I get - Can't play this file.

I've done the following
Double checked the port forwarding rules - Both the blue ray and the computer have TCP 2869/UDP 1900 open as well as a rule each for TCP 53168 (Mezzmo server)

The firewall on the Mezzmo computer has incoming & outgoing rules for TCP 2869/UPD 1900 and incoming rule for 53168. Mezzmo server settings are saying that the firewall is properly configured.

From the FAQ
Make sure built-in UPnP is turned off. - It's off
Enable IPv4 Multicast Streams - Only had ipv6 before, now both are on
Didn't see an option for - IGMP snooping or IGMP Proxy nor Use Jumbo Frames
On the same subnet

[Paul]

You're very close now. The 'cannot play this file' can be caused by Mezzmo server not being able to access the files. This can occur if your files are on a NAS or external computer. See this FAQ - http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network.

If still no success, then email us a set of logs and we'll know what's happening. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the 'cannot play file' error on your device and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[alareau]

Hi Paul,

I've sent you an email with the log files.

Alex

[Paul]

Got your zip file but it was empty (no files) :(. Please re-zip and re-send them. Thanks.

[Dion]

UPnP on routers is for apps / software on your PC to automatic configure your router to allow it to access ports on the WAN side of your router. Having UPnP enabled will have zero effect on Mezzmo since it runs on a local area network. I have UPnP disabled on my Router and Mezzmo still works fine.

[alareau]

Hey Paul,

I've resend you the zip with the log files last night (est time).

Dion - that's what I've read. The only thing that's changed in the last week is that setting on the router. This evening, I might do more testing (turning upnp back on to see if mezzmo works again and then turn it off again)

[Paul]

OK - we'll analyse the logs and report back via email.

[alareau]

Perfect, let me know if you want me to do other test. My kids are eager to watch their peppa pig & pokemon =)

[Paul]

We have not received your logs yet :(. If you are emailing them via a Gmail address, then that could be the problem. Emails with attachments from Gmail email addresses are failing to reach us a the moment :confused:. I suggest you upload the logs to a filesharing site like Google Drive, Dropbox, mega.co.nz, etc. and then email us the download link. Thanks.

[alareau]

ack, yes I emailed from gmail. I resent it from my hotmail.com as well as you should have received a google drive email (I think?)

[Paul]

Got your email this time :). We'll check out the logs and report back via email after we have analysed them.

[Paul]

From your logs, i can see that your Blu-ray player has not been discovered correctly. Try this: Stop your Mezzmo server and go to the Media Devices dialog. Delete all devices listed there. Start your Mezzmo server and your devices will get discovered again and re-listed in the Media Devices dialog. Check that your Blu-ray player is listed again. Check that the device profile for your Blu-ray player in the Media Devices dialog is correct. If you are unsure about this, then let us know the device model and we'll let you know what is the most appropriate device profile.

[alareau]

Oups, not sure where my reply went (probably timed out). I ended up switching to Panasonic HT and everything seems to be working well right now.

[Paul]

OK - glad you are up and running now :).