PS3 Streaming Issue

[doublejz]

Hey all, so I have been using Mezzmo for a little while now with my LG TV and it works great. I recently went through and pre-transcoded all the videos for my PS3. I went to watch a movie via my PS3 last night and about 5 minutes in, it started acting like it was on fast forward and all the audio went to static. I thought it was a bad transcode so I picked another video, it did the same thing. I went through and deleted my transcoded files for the PS3 and just transcoded one of them again using mpegts (mpeg2video and ac3) I also did it another time checking the box for force full transcode of all channels (no remuxing). However, both re-transcoded videos have the same issue. Some times it happens sooner or some times later (not always the same spot in the video) but it will do it within a few minutes. This is also over a wired 1 gig connection.

Any advice/suggestions will be greatly appreciated.

[Paul]

Right-click one of the videos that has this problem and click 'Get FFmpeg Information'. Post that here or email it to us at support [at] conceiva [dot] com. Next, right-click on the video again and click Properties. On the Properties dialog, go to the Transcoding tab and select the transcoded file listed there. Click the 'Get FFmpeg Information' button and also post that here or email it to us.

[doublejz]

Right-click one of the videos that has this problem and click 'Get FFmpeg Information'. Post that here or email it to us at support [at] conceiva [dot] com. Next, right-click on the video again and click Properties. On the Properties dialog, go to the Transcoding tab and select the transcoded file listed there. Click the 'Get FFmpeg Information' button and also post that here or email it to us.

Well its happened with 100% of the videos I tried so far so lets just pick one for now.

Original MKV in library


ffmpeg version N-66094-gbb8b752 Copyright (c) 2000-2014 the FFmpeg developers
built on Sep 4 2014 16:23:51 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
libavutil 54. 7.100 / 54. 7.100
libavcodec 56. 1.100 / 56. 1.100
libavformat 56. 4.100 / 56. 4.100
libavdevice 56. 0.100 / 56. 0.100
libavfilter 5. 0.103 / 5. 0.103
libswscale 3. 0.100 / 3. 0.100
libswresample 1. 1.100 / 1. 1.100
Input #0, matroska,webm, from 'M:\Movies\movie1.mkv':
Metadata:
title : movie1
encoder : libebml v1.3.1 + libmatroska v1.4.2
creation_time : 2015-01-23 18:07:30
Duration: 01:20:40.77, start: 0.000000, bitrate: 11389 kb/s
Chapter #0.0: start 0.000000, end 122.247000
Metadata:
title : Chapter 1
Chapter #0.1: start 122.247000, end 240.365000
Metadata:
title : Chapter 2
Chapter #0.2: start 240.365000, end 394.018000
Metadata:
title : Chapter 3
Chapter #0.3: start 394.018000, end 559.267000
Metadata:
title : Chapter 4
Chapter #0.4: start 559.267000, end 856.981000
Metadata:
title : Chapter 5
Chapter #0.5: start 856.981000, end 1210.250000
Metadata:
title : Chapter 6
Chapter #0.6: start 1210.250000, end 1337.210000
Metadata:
title : Chapter 7
Chapter #0.7: start 1337.210000, end 1464.963000
Metadata:
title : Chapter 8
Chapter #0.8: start 1464.963000, end 1561.226000
Metadata:
title : Chapter 9
Chapter #0.9: start 1561.226000, end 1768.933000
Metadata:
title : Chapter 10
Chapter #0.10: start 1768.933000, end 1809.349000
Metadata:
title : Chapter 11
Chapter #0.11: start 1809.349000, end 2109.857000
Metadata:
title : Chapter 12
Chapter #0.12: start 2109.857000, end 2365.404000
Metadata:
title : Chapter 13
Chapter #0.13: start 2365.404000, end 2579.535000
Metadata:
title : Chapter 14
Chapter #0.14: start 2579.535000, end 2623.328000
Metadata:
title : Chapter 15
Chapter #0.15: start 2623.328000, end 2785.699000
Metadata:
title : Chapter 16
Chapter #0.16: start 2785.699000, end 2840.170000
Metadata:
title : Chapter 17
Chapter #0.17: start 2840.170000, end 2948.111000
Metadata:
title : Chapter 18
Chapter #0.18: start 2948.111000, end 3068.523000
Metadata:
title : Chapter 19
Chapter #0.19: start 3068.523000, end 3229.934000
Metadata:
title : Chapter 20
Chapter #0.20: start 3229.934000, end 3383.713000
Metadata:
title : Chapter 21
Chapter #0.21: start 3383.713000, end 3434.764000
Metadata:
title : Chapter 22
Chapter #0.22: start 3434.764000, end 3701.072000
Metadata:
title : Chapter 23
Chapter #0.23: start 3701.072000, end 3770.099000
Metadata:
title : Chapter 24
Chapter #0.24: start 3770.099000, end 3889.093000
Metadata:
title : Chapter 25
Chapter #0.25: start 3889.093000, end 4078.657000
Metadata:
title : Chapter 26
Chapter #0.26: start 4078.657000, end 4390.302000
Metadata:
title : Chapter 27
Chapter #0.27: start 4390.302000, end 4540.077000
Metadata:
title : Chapter 28
Chapter #0.28: start 4540.077000, end 4628.373000
Metadata:
title : Chapter 29
Chapter #0.29: start 4628.373000, end 4840.768000
Metadata:
title : Chapter 30
Stream #0:0(dut): Video: h264 (Main), yuv420p, 1920x1080 [SAR 1:1 DAR 16:9], 25 fps, 25 tbr, 1k tbn, 50 tbc (default) (forced)
Metadata:
title : movie1
BPS : 8368448
BPS-eng : 8368448
DURATION : 01:20:40.760000000
DURATION-eng : 01:20:40.760000000
NUMBER_OF_FRAMES: 121019
NUMBER_OF_FRAMES-eng: 121019
NUMBER_OF_BYTES : 5063706621
NUMBER_OF_BYTES-eng: 5063706621
_STATISTICS_WRITING_APP: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_APP-eng: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_DATE_UTC: 2015-01-23 18:07:30
_STATISTICS_WRITING_DATE_UTC-eng: 2015-01-23 18:07:30
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
Metadata:
title : English DTS 5.1 @ 1536 Kbps
BPS : 1509000
BPS-eng : 1509000
DURATION : 01:20:40.768000000
DURATION-eng : 01:20:40.768000000
NUMBER_OF_FRAMES: 453822
NUMBER_OF_FRAMES-eng: 453822
NUMBER_OF_BYTES : 913089864
NUMBER_OF_BYTES-eng: 913089864
_STATISTICS_WRITING_APP: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_APP-eng: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_DATE_UTC: 2015-01-23 18:07:30
_STATISTICS_WRITING_DATE_UTC-eng: 2015-01-23 18:07:30
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:2(dut): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
Metadata:
title : Nederlands (Dutch) DTS 5.1 @ 1536 Kbps
BPS : 1509000
BPS-eng : 1509000
DURATION : 01:20:40.768000000
DURATION-eng : 01:20:40.768000000
NUMBER_OF_FRAMES: 453822
NUMBER_OF_FRAMES-eng: 453822
NUMBER_OF_BYTES : 913089864
NUMBER_OF_BYTES-eng: 913089864
_STATISTICS_WRITING_APP: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_APP-eng: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_DATE_UTC: 2015-01-23 18:07:30
_STATISTICS_WRITING_DATE_UTC-eng: 2015-01-23 18:07:30
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:3(dut): Subtitle: subrip (default)
Metadata:
title : Nederlandse ondertiteling (Dutch retail subs)
BPS : 43
BPS-eng : 43
DURATION : 01:16:07.807000000
DURATION-eng : 01:16:07.807000000
NUMBER_OF_FRAMES: 890
NUMBER_OF_FRAMES-eng: 890
NUMBER_OF_BYTES : 24777
NUMBER_OF_BYTES-eng: 24777
_STATISTICS_WRITING_APP: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_APP-eng: mkvmerge v7.5.0 ('Glass Culture') 64bit built on Jan 4 2015 16:48:44
_STATISTICS_WRITING_DATE_UTC: 2015-01-23 18:07:30
_STATISTICS_WRITING_DATE_UTC-eng: 2015-01-23 18:07:30
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 40, 77
---> Frame rate: 25.00
---> Aspect ratio: 16:9 PAR=1:1
---> Duration: 01:20:40


Transcoded File

ffmpeg version N-66094-gbb8b752 Copyright (c) 2000-2014 the FFmpeg developers
built on Sep 4 2014 16:23:51 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
libavutil 54. 7.100 / 54. 7.100
libavcodec 56. 1.100 / 56. 1.100
libavformat 56. 4.100 / 56. 4.100
libavdevice 56. 0.100 / 56. 0.100
libavfilter 5. 0.103 / 5. 0.103
libswscale 3. 0.100 / 3. 0.100
libswresample 1. 1.100 / 1. 1.100
Input #0, mpegts, from 'M:\Mezzmo\transcoded movies\DE8D4FC8-A5B6-4b3e-933E-CFDF000EAA0F\Video\10-mpegts-libx264-ac3-sn.mzt':
Duration: 01:20:40.79, start: 1.474667, bitrate: 5831 kb/s
Program 1
Metadata:
service_name : movie1
service_provider: FFmpeg
Stream #0:0[0x100]: Video: h264 (High) ([27][0][0][0] / 0x001B), yuv420p, 1920x1080 [SAR 1:1 DAR 16:9], 25 fps, 25 tbr, 90k tbn, 50 tbc
Stream #0:1[0x101](eng): Audio: ac3 ([129][0][0][0] / 0x0081), 48000 Hz, 5.1(side), fltp, 448 kb/s
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1

[doublejz]

Anything obvious as to why this isn't working?

[Paul]

Sorry for the delay. The problem may be the video bitrate (5Mb/sec) in the transcoded file being too high for the PS's firmware to decode and play correctly. Try lowering the video bitrate and see if that works better. To do this, go to the Media Devices dialog and edit your PS3 device. On the Device Settings dialog, go to the Performance tab and set the Video bitrate slider to half way. Save your changes and then pre-transcode a video again (I suggest you check the full transcode checkbox when pre-transcoding). Once transcoded, try playing the video now. Let us know if it is better now.

[doublejz]

Ok, so I did what you suggested (deleted the transcoded file, change the slide to the middle, transcoded again) but it is still showing a bitrate of 5831 kb/s on the transcoded file. It seems like the slider for bitrate didn't really affect the bitrate speed when transcoding.


ffmpeg version N-66094-gbb8b752 Copyright (c) 2000-2014 the FFmpeg developers
built on Sep 4 2014 16:23:51 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
libavutil 54. 7.100 / 54. 7.100
libavcodec 56. 1.100 / 56. 1.100
libavformat 56. 4.100 / 56. 4.100
libavdevice 56. 0.100 / 56. 0.100
libavfilter 5. 0.103 / 5. 0.103
libswscale 3. 0.100 / 3. 0.100
libswresample 1. 1.100 / 1. 1.100
Input #0, mpegts, from 'M:\Mezzmo\transcoded movies\DE8D4FC8-A5B6-4b3e-933E-CFDF000EAA0F\Video\10-mpegts-libx264-ac3-sn.mzt':
Duration: 01:20:40.79, start: 1.474667, bitrate: 5831 kb/s
Program 1
Metadata:
service_name : movie1
service_provider: FFmpeg
Stream #0:0[0x100]: Video: h264 (High) ([27][0][0][0] / 0x001B), yuv420p, 1920x1080 [SAR 1:1 DAR 16:9], 25 fps, 25 tbr, 90k tbn, 50 tbc
Stream #0:1[0x101](eng): Audio: ac3 ([129][0][0][0] / 0x0081), 48000 Hz, 5.1(side), fltp, 448 kb/s
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


I got 10 minutes and 36 seconds in before it acted like it was on fast forward and all audio changed to static.

[Paul]

Understand. Try moving the slider to the leftmost position and pre-transcode the file again. Let us know if the video bitrate has changed now.

[doublejz]

Ok so I deleted all my trancoded files for the ps3, changed the slider to the far left and pre-transcoded again. It is still showing bitrate: 5831 kb/s when I look at the transcoded file.

I did trancode it for my TV again and looked and its showing bitrate: 9787 kb/s. There is no way that 5 mb/s is the lowest that Mezzmo will go is there?

[Paul]

Try this: Edit your device and, on the Device Settings dialog, change the Connection value to 'Wireless B'. Keep the Video bitrate slider at the leftmost position. Now pre-transcode the video again and check if the video bitrate is lowered.

(Explanation: Mezzmo uses the combination of the Connection value and the Video bitrate slider position to determine the transcoded file output video bitrate. Setting the Connection to a low bandwidth setting like Wireless B should help decrease the video bitrate).

[doublejz]

The bitrate still isn't going any lower.

791

790

789

I also found a couple articles that show the max desired bitrate for the PS3 is 15mbps.

"For maximum compatibility with the PS3, the bitrate peaks should not exceed 15 Mbps (15,000 kbit/s, although I've observed brief peaks of more than 25 Mbps that seems to not cause problems, and that the Xbox 360 handled peaks better than the PS3)"

So we may be chasing the bitrate down for nothing.

[Paul]

OK - we'll try it here with our PS3. Can you upload one of your videos that the problem occurs on? Upload it to a filesharing site like Google Drive, Dropbox, OneDrive, mega.co.nz, etc. and email us the download link to support [at] conceiva [dot] com. That will let us reproduce the problem here and fix it.

[doublejz]

OK - we'll try it here with our PS3. Can you upload one of your videos that the problem occurs on? Upload it to a filesharing site like Google Drive, Dropbox, OneDrive, mega.co.nz, etc. and email us the download link to support [at] conceiva [dot] com. That will let us reproduce the problem here and fix it.

These are Bluray rips so I really don't want to be uploading copyrighted movies. Let me see what movies I can find to do so.

[Paul]

OK - thanks.

[doublejz]

I just went ahead and ripped a bluray but only a chapter or two. I've emailed support with the file location and such. Let me know what you find.

[Paul]

Thanks - we reproduced your problem on our PS3. It appears the problem is the encoding of your MKV files and that PS3's firmware cannot decode and play them properly. When we fully pre-transcode one of your MKV files to another format, the video plays fine on our PS3. I have emailed you more details about this.