Can't view a video

[alareau]

833

Hi Paul,

I was trying to watch an old video in mezzmo. I get the error, This video data is not supported.
We are using the samsung H device.

I cleared the logs and attached a zip of the logs

Here's the ffmpeg info

ffmpeg version N-66094-gbb8b752 Copyright (c) 2000-2014 the FFmpeg developers
built on Sep 4 2014 16:23:51 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
libavutil 54. 7.100 / 54. 7.100
libavcodec 56. 1.100 / 56. 1.100
libavformat 56. 4.100 / 56. 4.100
libavdevice 56. 0.100 / 56. 0.100
libavfilter 5. 0.103 / 5. 0.103
libswscale 3. 0.100 / 3. 0.100
libswresample 1. 1.100 / 1. 1.100
Input #0, avi, from 'Season 2, Episode 1 Stranded.avi':
Metadata:
encoder : VirtualDubMod 1.5.10.1 (build 2439/release)
Duration: 00:45:35.98, start: 0.000000, bitrate: 1064 kb/s
Stream #0:0: Video: mpeg4 (Advanced Simple Profile) (XVID / 0x44495658), yuv420p, 512x384 [SAR 1:1 DAR 4:3], 920 kb/s, 29.97 fps, 29.97 tbr, 29.97 tbn, 29.98 tbc
Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 48000 Hz, stereo, s16p, 130 kb/s
At least one output file must be specified
<MEZZMO>: Child process ended with code: 109, ExitCode=1

[Paul]

Thanks for the logs. Mezzmo server is streaming this file directly to your Samsung H-series TV since it matches a supported format for the TV. Given your TV cannot play it, then it suggests the video has been either badly encoded or encoded in such a way that your TV's firmware cannot decode & play it. A workaround is to pre-transcode it to another (compatible) format. In Mezzmo, right-click on the video and click 'Pre-transcode Files'. On the Pre-transcode Files dialog, select your TV and click 'Choose Formats'. On the Transcode Formats dialog, select the bolded format and select the 'Force full transcode of all channels' checkbox. Click OK and then select the 'Pre-transcode files even if they match the device's supported formats' checkbox. Click OK to start transcoding and wait until it has completed. Now try streaming the file now. Hopefully it plays OK now.

[alareau]

Thanks, worked like a charm.

[Paul]

Glad you are up and running now :). Thanks for the quick confirmation.