Mezzmo reverts to default

[Fido-dk]

Hi,

Thanks for a great product - i've been using mezzmo for 1-2 years now i think.

but lately have been having problems - hope you can help.

Setup:
1x Windows 7 (Vmware) running Mezzmo and plex software "wired" - local user have read access to the share with the same password as the local account (no access problems)
1x Windows 2012 R2 server (Vmware) as file server "wired"
1x Windows 10 (workstation) wired
1x Samsung D8000 series tv wireless

Problem:
for unknown reasons sometimes when the windows 7 desktop is rebooted (updates normally) i have access to the fileshare, mezzmo shows all the right folders and files
but both the windows 10 and the samsung tv shows the "default" folders (that i have deleted)

Error in screenshots
Mezzmo
845

Windows 10
846

Can anyone give me a hint to how i can fix this?
Sometimes it works again after resetting the database and importing all files again - other times i need to reboot 1-3 times and it works again.

I have started logging some time back, so i have 1,4GB log files on all the folders if you need to look at them.

Regards
Fido-dk

[Paul]

That is strange. It feels like you have another Mezzmo server running - perhaps under another user account on your Windows 7 (Vmware) PC. It's best we see the logs. Please zip up the logs and upload them to a filesharing site like Google Drive, Dropbox, etc. and email us the download link to support [at] conceiva [dot] com.

[Fido-dk]

Email have been sent.

/Fido-dk

[Paul]

Thanks - we'll analyse your logs shortly and report back via email.

[Fido-dk]

Thank you,
I have done what you suggested and will try and reproduce the error.

/Fido-dk

[Paul]

OK - let us know how it goes.

[Fido-dk]

Hi

i have replied to the mail after the error occurred again, mail was sent on sep 17.

can you verify that the mail have been received?

/Fido-dk

[Paul]

Sorry we did not receive it :(. Please re-send it again to us at support [at] conceiva [dot] com. If you have attached logs to your email and they are >10MB, then your email may bounce. In this case, upload the logs to a filesharing site like Google Drive, OneDrive, Dropbox, etc. and email us the download link to support [at] conceiva [dot] com.

[Fido-dk]

Hi

i have forwarded the mail to support [at] conceiva [dot] com.

/Fido-dk

[Paul]

Got it :). We'll analyse your logs shortly and report back via email.