FFMpeg Crash

[Tony]

Hi

While I'm awaiting my shiny new DLNA TV to arrive i''m running a scan of my media folders
i get the error bellow Has FFmpeg is the video render i'm assuming this is pretty important

what do i need to do?
i'm running on win 7

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Problem signature:
Problem Event Name: APPCRASH
Application Name: ffmpeg.exe
Application Version: 0.0.0.0
Application Timestamp: 4cb39fee
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 000329e8
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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[mcfearless]

I am getting the same exaxct error. I am trialing this software and would really like to get a resolution to this issue. Anyone?

[RMerlin]

Most likely the crash was caused by a specific file that ffmpeg was unable to process. You will have to narrow it down by only scanning a few folders at a time, until you can locate the culprit file.

ffmpeg isn't written by Conceiva (it's a third party, open sourced tool that Mezzmo uses for media analyzing/transcoding), so any bug in ffmpeg itself is out of Conceiva's control. Usually the best solution is to track down which file causes the problem, and take it out of the media library.

[Paul]

Please send a message to support (at) conceiva (dot) com and we'll send a patched version of FFmpeg that doesn't crash (it won't process those files either, but won't cause an error message to come up).