Mezzmo & QNAP TS-431. Empty Media Folder

[4L3xN3t]

Hi everyone!
I just bought a brand new QNAP TS-431 to upgrade my old Lacie d2 network 2.
My configuration is:
Intel Atom Motherboard D525MW with 6GB ram, 240GB SSD and (for the moment) two NAS, the mentioned Lacie and QNAP.

Till when I moved all the films on the new QNAP I had some little problems but solved them with a media library maintainance.
In the last days, don't know why, I'm having a BIG problem. My media folders containing files that ever worked are displayed EMPTY in the DLNA clients of the televisions I'm using.

I even tryied with files in the old nas and on the ssd of the pc, they are correctly displayed, but the files on the qnap are only displayed in the mezzmo interface.

Any suggestion?

in the next days I'm going to try the trial version on another pc, just to be sure it's not a pc-related issue, but in any case can't understand what can be, cause the pc can see all the file in the NAS without any problem.

thanks for helping.

Alex

[Paul]

Hi Alex,

The problem is most likely related to access permissions, where Mezzmo server (running as a Windows service on your computer under the Windows Local System account) does not have rights to access your files on your NAS. To fix this, see this FAQ: http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network.

[4L3xN3t]

Hi, I already tryied that solution, but I can't set permission for SYSTEM account to the folders of the QNAP. may I try to change the account used by the service or it won't work?

[Paul]

You can change the Windows account used to log on with the Mezzmo server Windows service. We suggest you change it to the same Windows account that you use to log into your PC - as per the FAQ: http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network.

[4L3xN3t]

yhea!
it worked!
is there anything I have to do to mark the problem solved?
I think it'll be a common problem with QNAP NAS, I suggest to insert this solution into the FAQ
than you!
Alex

[Paul]

Glad you are up and running now, Alex :). Thanks for letting us know.