Blue screen of death and a reset

[Christian]

Need advice. Friday, Dec 18th, I had the Windows blue screen error come up on computer. After a reboot, I have noticed now that when I go into Mezzmo from the server computer, it is like a fresh install of Mezzmo. My library is empty. My files show zero movies/pics,etc. However, oddly I can go into the app I use to view the server (8player) on both iphone and ipad and I see everything as it was before the error screen. I can watch movies and view pics from the server.

How do I correct what is viewed in Mezzmo on the server computer? Will I have to go in mezzmo and load the files again?. I tried "maintain library" but nothing updated into the program itself.

Christian

[Paul]

Hi Christian,

It's best we see a set of logs before you take any further action. The logs should tell us the problem. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and exit Mezzmo (Windows) app. Run Mezzmo (Windows) app again and restart your Mezzmo server. Wait a few minutes, and then try browsing your library using both Mezzmo (Windows) app and your 8player app on your device(s). Then stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[Christian]

Thanks Paul for quick response. After I sent message, tried a second reboot and all came back as it was. I'm not sure what happened but hey, that's windows. Merry Christmas

[Paul]

OK - glad you are up and running now. And a Merry Christmas to you to :).