Losing Titles From Folders

[DrScanlon]

I'm having an ongoing problem of movie titles missing from their folders. For example, in one of my three movie folders, all of the movie titles are missing except one--the latest added title. When I go into Mezzmo server (on Windows Home Server 2011), I can see that they are indeed missing from the library folders. In each case, the physical files are indeed on the server and can be accessed (and played) by the PC or other remote players. I noticed this to some degree on the older version, but it seems to be happening more often with ver 5.0.1. The only fix is to delete the folder, then add the folder.

Is anyone else having this problem?

Frank

[Paul]

Hi Frank,

We have not had this reported to us. Can you take a screenshot of the problem and email it to us? Also, we'd like a set of logs so we can see if there any errors occurring. Turn on logging (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and stop your Mezzmo server and exit Mezzmo (Windows) app. Run Mezzmo (Windows) app again and start your Mezzmo server. Now browse you Mezzmo library so you can see the missing titles. Once reproduced, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs (with the screenshots) and email them to us at support [at] conceiva [dot] com.

[DrScanlon]

Hi Paul,
I'm not sure how to get a screenshot when the problem occurs, since days may have elapsed before I notice the files missing. The only screen info is after the fact when some of the movie titles are missing from a folder.

I have enabled diagnostic logging.
In the past, when I've turned on diagnostic logging, the log files have become huge; in some cases near 2 GB. Is there some way to setup event-driven logging in which a number of entries before and after an event can be logged? Possible key on the word ERROR, then keep the last 200 entries and store the next 200 (just an example). Kind of like a logic analyzer. This would also aid in tracking down streaming problems. I'm guessing the only alternative is to periodically purge the log files.

Thanks for responding and thanks for a well-crafted media server.

Frank

[Paul]

Hi Frank,

The logs will become large, but after we fix this issue you are having, then we can turn off logging and you can clear out all the logs :). So, when the problem occurs again, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and upload them to a filesharing site like Google Drive, OneDrive, Dropbox, etc. and email us the download link to support [at] conceiva [dot] com.

Note: If you want to move Mezzmo's log files to another drive (since your C: drive does not have much space), you can do that in the Options dialog (Logging page).

[DrScanlon]

Thanks, Paul. I've enabled logging and will keep you updated.

Frank

[aussietx]

I too am having this exact same issue since upgrading to Mezzmo 5. I too have Windows Home server 2011 and the first thing I noticed is that many of the original files that were view-able in version 4 are simply missing in 5 when accessing via the Samsung Bluray player. But when I go into the server I can see them in the folders and also in the folders via the Mezzmo app. I will downgrade back to 4 to confirm it was the upgrade and then back to 5 and collect screenshots and logs.

Pat

[Paul]

Hi Pat,

Please do email us the set of logs and we'll fix that issue up. Email logs to us at support [at] conceiva [dot] com.

[aussietx]

Hi Pat,

Please do email us the set of logs and we'll fix that issue up. Email logs to us at support [at] conceiva [dot] com.

Downgraded to version 4 but problem was still there :(

I upgraded back to 5 and ran the debugging and found in the media service log that it is seeing 0 files in the folder the clearly has 8 files in it.

Anyway I opened a case and have emailed in the screen shots and logs.

Thx

Pat

[Paul]

Thanks, Pat. We'll know more when we see the logs. After we analyze them, we'll report back to you via email.