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View Full Version : Not showing folder on Samsung 65



plazaro63
05-27-2016, 07:33 PM
Since I upgraded to version 5, the folders are not showing on my 65 inch Samsung. It just shows blank screen.

Also, since the latest version, when I select Video, it shows both Photos and Videos.

Please help urgently!!

plazaro63
05-27-2016, 08:43 PM
925926927
Attaching some screenshots

Paul
05-28-2016, 07:07 AM
Sorry for the problems. It's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread.php/419-FAQ-How-to-turn-on-diagnostic-logging) and restart your Mezzmo server. Reproduce the empty folders/playlists Samsung TV and then stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

plazaro63
05-30-2016, 01:26 PM
Paul, I have just sent the log. FYI...I also have another Samsung TV UA55ES8000M that did not have any problem with Mezzmo 5.

Paul
05-30-2016, 01:29 PM
OK - thanks. After we analyze the logs, we'll report back via email.

plazaro63
05-30-2016, 02:06 PM
Thanks Paul. It was the sorting option. I have changed it back to sort by 'Folders' and all seem good.

Paul
05-30-2016, 02:51 PM
Glad you are back up and running again :).